You have the right to make a complaint as per the Te Pukenga Akonga Concerns and Complaints Policy. Below are the main ways that Wintec | Te Pūkenga ākonga (learner) can give feedback. There may be other opportunities for ākonga to participate in reviews and projects specific to their centre throughout the year. If you are asked, please consider taking part.
For information on bullying and harassment, please click here.
You can find more information about our feedback and complaint processes below and in our Student Voice policy.
If you are not a current Wintec | Te Pūkenga ākonga, please see our formal complaints process or submit a general enquiry here.
Student Voice 24/7
You can access the site through your Moodle or by going to studentvoice.wintec.ac.nz. You must have a valid Wintec student or staff login to access the site.
Learner Pulse surveys
We want to know how you are getting on during key points in the semester – from how you are finding your course work to identifying any external challenges we may support you with.
You can submit feedback on your programme of study, tutors, and holistic wellbeing via online surveys, which are available three times per semester. When a survey is open, it will pop-up automatically through Moodle. All responses are anonymous to teaching and faculty staff.
Through these surveys, you will also have the option of requesting a call from one of our support teams.
Student forums are facilitated within schools and centres as a way for Centre Directors and our support service teams to stay connected with student needs and identify any emerging issues.
Student representatives, on behalf of their peers, have the opportunity to provide feedback on areas which may impact on the quality of education in a module or programme. Students are encouraged to keep their representatives informed of any concerns or issues they are experiencing in their course.
If you would like to be a student representative, keep an eye out for an opportunity to take part at the start of each semester.
Do you have a serious concern or issue you want to formally raise? We recommend you talk to someone first and see if it can be resolved quickly. If you feel uncomfortable speaking with someone in your Centre, we have friendly student advisors in Te Kete Manaaki and International Centre teams who would be happy to help.
If you are unable to resolve your issue, you can submit a formal complaint online. Our formal complaint process may require you to attend meetings or provide further details. You are encouraged to involve a support person at any stage of the process. You can also pick up and submit a hard copy to our Student Enrolment and Information Centre. All formal complaint submissions are free of charge.
If your complaint concerns a refund of course fees, please see Withdrawals & Refunds for the domestic student fees and refund policy first.
You can see a summary of the formal complaints we have received here.
Appealing previous decisions
- The outcome of an academic complaint or academic integrity matter or review process
- The outcome of a non-academic complaint
- The outcome of a Postgraduate Research or Scholarship decision
- The outcome of an ākonga breach of discipline decision
- An appeal must be made within seven working days of the appellant being notified of the decision/outcome
If you are not sure an appeal is right for you, please discuss your concerns with a Wintec | Te Pūkenga kaimahi (staff member).
To appeal a decision, please use the Online Appeals Form.
Making a complaint to NZQA
As a Tertiary and International Learners Code of Practice Signatory, Wintec must meet the Code outcomes and processes. If you (the learner) have a complaint about our compliance with the Code of Practice and have already tried to resolve these concerns through our internal complaint processes, then you can make a complaint directly to NZQA.
Please see the NZQA website for details on how to submit your complaint.
Alternatively, you can submit a complaint to the Ombudsman. Please see the Ombudsman website for details on how to submit a complaint.
Financial disputes for domestic tertiary learners
Domestic learners can access a free and independent service to resolve contractual and financial disputes with education providers.
If you would like to raise a dispute with Wintec regarding a contractual or financial matter, please see the Tertiary Education Dispute Resolution Scheme (DRS) website for details on how to apply to use their service.
Financial disputes for international learners
International learners can access a free and independent service to resolve contractual and financial disputes with education providers.
If you would like to raise a dispute with Wintec regarding a contractual or financial matter, please see the iStudent Dispute Resolution Scheme (DSR) website for details on how to apply to use their service.