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Student feedback

Below are the main ways that Wintec students can give feedback. There may be other opportunities for students to participate in reviews and projects specific to their centre throughout the year. If you are asked, please consider taking part.

For information on bullying and harassment, please click here.

You can find more information about our feedback and complaint processes in our Student Voice policy.

If you are not a current Wintec student, please see our formal complaints process or submit a general enquiry here.

Student Voice 24/7

Post anonymous feedback online and get a response from us within one working day. You can give feedback and ask questions about anything and everything. Let us know what matters to you!

You can access the site through your Moodle or by going to studentvoice.wintec.ac.nz. You must have a valid Wintec student or staff login to access the site.

EvaluationKIT course surveys

We want to gain real-time insights at key points throughout your study. EvaluationKIT is the tool we use to formally survey you. Most students will receive three surveys during a module. The first two are quick checks on how you are tracking, while the third is an in-depth evaluation. 

When surveys are available, they will pop-up automatically on your Moodle and you can do them in class or in your own time. You will have approximately two weeks to complete them. Your responses are anonymous from your teaching staff who receive the results as soon as the surveys close. 

Student forums

Student forums are facilitated within schools and centres as a way for Centre Directors and our support service teams to stay connected with student needs and identify any emerging issues. 

Student representatives, on behalf of their peers, have the opportunity to provide feedback on areas which may impact on the quality of education in a module or programme. Students are encouraged to keep their representatives informed of any concerns or issues they are experiencing in their course. 

If you would like to be a student representative, keep an eye out for an opportunity to take part at the start of each semester.

Formal complaints

Do you have a serious concern or issue you want to formally raise? We recommend you talk to someone first and see if it can be resolved quickly. If you feel uncomfortable speaking with someone in your Centre, we have friendly student advisors in our Student Life, Te Kete Kōnae and International Centre teams who would be happy to help.

If you are unable to resolve your issue this way, you can submit a formal complaint. Our formal complaint process may require you to attend meetings or provide further details. You are encouraged to involve a support person at any stage of the process.

Find out more about the process and download the Formal​​ Complaint Form. You can also pick up and submit a hard copy to our Student Enrolment and Information Centre. All formal complaint submissions are free of charge.

You do not have to be a current Wintec student to submit a formal complaint. If your complaint concerns a refund of course fees, please see Withdrawals & Refunds for the domestic student fees and refund policy first.

Appealing the outcome of a formal complaint

If you have already been through the formal complaint process and are unsatisfied with the outcome, you may appeal the decision within 10 working days. 

Find out more about the process and download the Appeal to Executive form. You can also pick up and submit a hard copy to our Student Enrolment and Information Centre. All Wintec appeals are $55 and are refunded in full if your appeal is upheld. 

NZQA and Ombudsman

If you have followed our complaint processes and remain unhappy with the outcome, you can take your complaint to NZQA. You can find out more about this process on the NZQA website.

Alternatively, you may take your complaint to the Ombudsman. You can find out more about this process on the Ombudsman website.  

Please note that NZQA and the Ombudsman will not act on your complaint if you have not followed Wintec processes first.

Information for international students

If you are an international student who has followed our complaint processes and remain unhappy with the outcome, you can take your complaint to iStudent.

iStudent is an independent dispute resolution scheme (DSR) established by the New Zealand Government. They aim to help resolve contractual and financial disputes between international students and their education providers. 

You can find out more about the iStudent complaint resolution processes here.

Helpful Links:
Student Fees and Refunds Policy for International Students
Pastoral Care of International Students Code
The International Student Contract Dispute Resolution Scheme

More Questions?

Contact the Student Enrolment and Information Centre here.