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Education Code of Practice

When you enrol at Wintec, we know that you are entrusting us to support you to be successful in your learner journey.  Here, this support comes in many forms; we understand that there is more to a successful ākonga experience than academic achievement alone. Our approach aligns with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
This means we are committed to supporting the wellbeing of all our ākonga and have a range of support services, processes and policies aimed at ensuring ākonga have a positive experience. 

What is the Code?

Under the Code, tertiary organisations should help ākonga to be: 
  • Safe; physically and mentally
  • Respected and accepted for who they are
  • Supported in their learning and wellbeing
  • Connected with the social and cultural networks of ākonga
  • Include learners to have a voice in decisions about services
The Code has twelve outcomes: 
  • Outcomes 1 and 2 focus on education providers taking a whole of organisation approach to learner wellbeing and safety, and that learner voice is embedded into the organisation.
  • Outcomes 3 and 4 focus on wellbeing and safety practices for all tertiary providers and relate to physical and digital learning environments.
  • Outcomes 5 – 7 focus on student accommodation to ensure that it is safe and creating inclusive communities. 
  • Outcomes 8 – 12 have the same requirements to the previous international Code for tertiary learners, and ensures international learners have access to the right information and support before and during their study.

What do I do if I have a concern?

If you have concerns about your experience at Wintec, the first thing you should do is talk to your tutor or support staff, submit Student Voice 24/7 feedback or contact SAWIT to discuss your concerns and your options. Please see the Student Feedback page for more information on the Wintec formal complaints process.

If you do this and find your concerns are not resolved, you can pursue an external complaint through the NZQA. The NZQA can provide an independent assessment of your complaint and will either investigate your concerns or advise you on what you can do next.

You can submit a complaint query on the NZQA website or send an email to For more information, please contact NZQA on 0800 697 296.

Wintec support services

The wellbeing and safety of ākonga are a priority at Wintec and there are a number of support services available:
Additional resources:

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