Formal Complaint

You have the right to make a complaint as per the Ākonga Concerns and Complaints Policy. You should submit a formal complaint if you feel expectations or standards have not been met and you want to formally express this. Your complaint may concern the behaviour of another student, our services, administration or facilities, the behaviour of a staff member or an academic matter related to your programme or module.

You should NOT submit a formal complaint when appealing an academic decision (admission to a programme, cancellation of enrolment, transfers of credit, grades etc.). Please see our Academic Appeals form.

Before completing this form, have you considered the other ways you can give feedback? Our staff are here to help and we encourage you to talk to staff about any issues you are facing in the first instance. If you are not comfortable speaking with a staff member, there are other options including student forums, class evaluations (EvaluationKIT) and Student Voice 24/7 where you can raise your concerns.