COVID-19 FAQ page image

COVID-19 frequently asked questions 

Wintec campuses are open during Alert Level 2, and we are here to support our students’ learning. Together we are working with our students to support your education.

Please find answers to your most frequently asked questions on this page, which we will continue to update as we hear more from you. 

If you have a question that is not answered here, please email info@wintec.ac.nz

General

As a student, what does Alert Level 2 mean for me?

In Alert Level 2 we will still be having classes at Wintec, and we will be putting in the precautions needed at this level. Please lookout for any updates on classes from your tutors at this time.

What you need to know

Alert Level 2 is not life as normal. You can still go to class and work, but you should:

  • Keep your distance from other people in public (at least 1m in education)
  • Wash your hands
  • Sneeze and cough into your elbow
  • Keep a track of where you’ve been and who you’ve seen using the COVID-19 tracker app and the QR codes on entry to buildings
  • Wear a personal mask if you can
  • Protect yourself and others from COVID-19

People at higher risk of severe illness from COVID-19 are encouraged to take additional precautions when leaving home.

If you're unwell

If you’re sick, stay home. Don’t go to work or class. Don’t socialise.
If you have symptoms of cold or flu call your doctor or Healthline and get advice about being tested.
If you have been told to self-isolate you must do so immediately.

Personal movement

At Alert Level 2, you can leave home, but you should follow public health measures and consider others around you.

Physical distancing

Keep your distance when out and about:

2 metres in public and in retail stores, like supermarkets and clothes shops.
1 metre in most other environments like Wintec, workplaces, cafes, restaurants, and gyms.

Masks

At Alert Level 2, the risk of COVID-19 being present in the community is higher. You should wear masks in situations where physical distancing is not possible, like on public transport or in shops.

It’s important Wintec is a safe environment for everyone at Alert Level 2.  

Please be assured that increased cleaning regimes are in place at Wintec, and there is hand sanitiser readily available in all areas.  

Be kind to others and to yourself. Keep well informed from reliable sources. Find out more about Alert Level 2.

Access to Wintec buildings and services during Alert Level 2

Wintec buildings and services are open as normal.

City Campus

  • The City Hub is open to everyone from 7am-8pm Monday–Thursday and until 5pm on Friday with swipe access for staff and students outside of these hours and over the weekend.
  • The Library is open 8am until 4pm weekdays, and also operating online.
  • ITS Help Desk is open from 8am until 4pm or email servicedesk@wintec.ac.nz or call 0800 494 6832.
  • Wintec Health Services on the City campus is open 8.30am–3.30pm Monday-Friday. Please phone first on 07 834 8869 to make an appointment.

Rotokauri Campus

  • The Rotokauri Hub (S Block) is open from 6am-7pm Monday–Friday with swipe access for staff and students outside these hours and over the weekend until 10pm.
  • The Library is open 8am until 4pm weekdays, and also operating online.
  • Health Services at Rotokauri is open on Wednesdays from 8.30am–3.30pm. Please phone first on 07 834 8869 to make an appointment.

I’m feeling overwhelmed - where can I get support?

Wintec counsellors are available for face to face and phone-based support. Email healthservices@wintec.ac.nz to ask about a session. Alternately, Benestar, our wellbeing support provider, is also available to students. To access support, please email counsellingsupportnz@benestar.com, and they can arrange phone-based counselling. 


The Mental Health Foundation has a number of tools to help with your mental wellbeing. You can also check out these pages for support:

You can find out what government support is available to you if you are struggling to get essential services and basic needs here.

What other external resources are available to me?

The following resources contain up-to-date information relating to COVID-19:

What are rules for safe distancing in social spaces like the hub?

At Alert Level 2, the risk of COVID-19 being present in the community is higher and social distancing applies:

  • 2 metres in public and in retail stores, like supermarkets and clothes shops.
  • 1 metre in most other environments like Wintec, workplaces, cafes, restaurants, and gyms.

You should wear masks in situations where physical distancing is not possible, like on public transport or in shops.

Wintec hubs and services will remain open during Level 2.

Remember to scan your QR code when going into the hubs so that we can continue with contact tracing.

I travelled to Auckland recently, and I’m worried I may have come in contact with COVID-19. Should I stay at home? 

Unless you are feeling unwell, or have symptoms, it’s business as usual for study and work. If you were in any places the COVID-19 Government tracing team are concerned about, then you may get a phone call if you used the contact tracing app.

If you have symptoms, then please get tested. If not, please try not to stress about it. 

Support services

Are the student support services available? 

Yes, all of our services are open and available as usual. We will be following safe hygiene practices and ensuring 1 metre distancing onsite. Where this is not possible, ie referencing support, this will be available online during Alert Level 2. 

Course information

Do we still have to submit hard copies of our assessments?

Now that we have returned to campus some classes might require hard copies, however, your tutor should have informed you of this. Check with your tutor if you are unsure.

Will marking and assessment concessions be more flexible?

We recognise that this is a stressful time for everyone and will be taking students situations into consideration. Keep communicating with your tutors if you are struggling or you feel your performance is impaired and follow normal processes. We are certainly taking a gentle approach in these uncertain times.

Will our assessments be changing?

Any changes to assessments, group or otherwise, should have all been made and communicated to you. If you are still unsure about your assessments, please get in touch with your tutor ASAP. If you need an extension for any assessments, then discuss this with your tutor. If you still need clarity, then talk to the team manager for that programme.

What if I need specialist equipment to complete an assessment, but I don't have it? 

All Wintec campuses are fully open. On campus, you will have access to specialist software and equipment in our computer labs. Some software is also now available in the cloud so that staff and students can get access to it. Contact your tutor to find out what the situation is with the software you require.

Will I be able to access one on one support with my tutor?

This should be possible. Contact your tutor via email and request a specific time to meet with them on-line via zoom. Remember that they will be busy with other students too, so be ready with specific questions and perhaps even email some questions through so that they can prepare before they meet with you.

I don't have a laptop/computer at home - can Wintec help?

Let us know. Email your student name, ID number, centre, programme/module to info@wintec.ac.nz or call us on 0800 2 Wintec. Also, there are laptop dispensers, where you can borrow a laptop for a few hours, at both our City and Rotokauri hubs.

Can we get specialist software put on our personal computers (at no cost)?

Some software is now available in the cloud so that staff and students can get access to it. Contact your tutor to find out what the situation is with the software you require.

Can we get access to specialist software/equipment during this time?

All Wintec campuses are fully open. On campus, you will have access to specialist software and equipment in our computer labs. Some software is also now available in the cloud so that staff and students can get access to it. Contact your tutor to find out what the situation is with the software you require. 

I need access to Microsoft 365 for my online learning, can Wintec give this to me at a discount?

Yes, Wintec students can get Microsoft 365 for free. Click here to get more information and steps on how to download this software.

International students

As an international student, where can I get relevant and useful updates about being an international student in New Zealand, especially during Covid-19 Alert Level 2?

We recommend you register with NauMai NZ - a New Zealand Education resource for international students. You can join to receive regular email updates regarding study, visas, healthcare and finances. Visit their website here.

Don’t forget to check the Wintec COVID-19 page for up to date information on what is happening in the country and at Wintec here.

I am feeling a bit nervous about being on campus right now – is there someone I can talk to?
We understand that you might feel some stress being on campus while there are Alert Level restrictions, but don’t worry – we’re here to help. Contact the International Student Advisors at internationalhelp@wintec.ac.nz or come to B Block at the City Campus between 10am and 3pm, or to The Hub at Rotokauri Campus any Tuesday to find an advisor. We can chat with you to better understand your concerns, take a tour of the campus with you and help ease you back into things.

Are International students eligible for any rental or living expense support?

Yes, there is a Financial Hardship fund available to help students who have immediate and temporary financial difficulties. If you are in financial need, please apply by filling out the application form here.

Can you help me to find a job?

Yes, our Careers team can help. They’ll help you create a New Zealand style CV and cover letter, assist with interview skills, show you great places to search for jobs and help with general employability skills. They also run workshops designed to help you find work. Contact them at Careers@wintec.ac.nz.

I have a few questions about my visa – who can I talk to?

Come along and chat with the team at SEIC – Student enrolment. You’ll find them in A Block on City Campus, and in the Hub at Rotokauri Campus. You can also email them at enrol@wintec.ac.nz.

I am feeling a bit stressed and worried about everything. It’s starting to affect my studies. Where can I get support?
Your wellbeing and academic success are important to us – we’re here to help. Contact the International Student Advisors at internationalhelp@wintec.ac.nz or pop in and see us. Once we better understand your situation, we’ll be able to connect you with appropriate support and help you get back on track. We’re on campus 9am-3pm daily – City campus, A Block, at the Student Enrolment desk and at Rotokauri in the Hub, under the International Student Support banner, close to the Student Information desk – come and see us.
I have a few questions about my studies and my life in New Zealand, who can I talk to?
The Student Support Team at the International Centre are here to help you. Contact us at internationalhelp@wintec.ac.nz and we’ll talk things through with you. We’re on campus 9am-3pm daily – City Campus, A Block, at the Student Enrolment desk and at the Rotokauri Hub, under the International Student Support banner, close to the Student Information desk. Come and see us and we’ll help you get the answers you need.
I have not had a chance to make friends or see much of New Zealand. Are there any trips or events happening that I could attend?

We are running a great schedule of activities and events for Semester 2 and would love you to come along. Join the Wintec International Students Facebook page to stay up-to-date or click here for the current event schedule. Joining in is a great way to make new friends, relax and try something new! 

 

Where can I get official information about student visas?
Come to the Student Enrolment and Information Centre in A Block at the City Campus, or the Student Information desk located in The Hub at Rotokauri Campus. You can also visit Immigration New Zealand’s dedicated student visa holder webpage here.
Is there any support available for international students via the Assistance for Foreign Nationals programme?
Yes, there is – you can read about the Assistance for Foreign Nationals programme here. You can check the eligibility criteria here
Each person’s situation will be considered individually to ensure support reaches those who need it most. Eligibility will be established through a series of checks on visa and employment status, savings, outstanding debts and alternative sources of income. The programme is due to run until the end of October 2020.

Waikato Trades Academy (WTA)

I am doing a WTA course. Is this still going ahead?

Yes, it sure is. We are keeping in regular contact with your schools so that they can notify you of any changes.

How do I access my WTA course?

To access your online learning site (Moodle) and course information, click here.

Follow the link and log in using your 'Username' and 'Password' details.  
Once you have logged in, you will see the course or courses that you are enrolled in on your dashboard. 

This also includes a course named 'Keteparaha - Toolbox of Resources'. This course contains helpful information and resources about learning online, meeting the team, and how to get support. Please take the time to have a look at this. We have also attached a Student Moodle User Guide with some basic instructions on how to navigate your way around Moodle.

If you select your course, it will open your programme's Moodle site. Our expectation is that you will log in to Moodle on your normal designated Trades Academy days. This is when your tutors will be available for any questions or additional support. You should continue to work on your schoolwork, as assigned through your school, for the remaining days of the week.

I don’t know my WTA login or password.

If you need your login and/or password, head to the "student password portal" and follow the instructions to find your username and reset your password. Alternatively, phone 0800 4 Wintec (0800 4 946832) and we can help you out. We are open from 8am–5pm Monday to Friday.

I have questions about my WTA course.

If you have any questions please contact your tutor, their contact details are available for you on the main page of your Moodle programme site. If you are having issues logging into Moodle for the first time, you can contact your student advisor.

WTA Student Advisors:

Jackie Uerata, Kopu Campus: jackie.uerata@wintec.ac.nz  
Yvonne Maru, Otorohanga Campus: yvonne.maru@wintec.ac.nz
Koro Amai, Rotokauri Campus: koro.amai@wintec.ac.nz 
Will Helu, Rotokauri Campus: will.helu@wintec.ac.nz
Natalie Freeman, Rotokauri Campus: natalie.freeman@wintec.ac.nz

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