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New Zealand Diploma in Information Technology Technical Support​

Incorporating the New Zealand Certificate in Information Technology (Level 5)


  • Semester 1 starts 15 February 2017
  • Semester 2 starts 12 July 2017
  • 1 year full time
  • Fees: $6,​796 (per year)
  • Wintec City Campus , Hamilton

The programme will provide students with the requisite knowledge and skills for a career in Information Technology. Students will acquire broad vocational knowledge and practical skills, with an understanding of the core concepts in IT. Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the appropriate professional standards and practice as part of a team, or independently with a broad level of supervision. Businesses, organisations and communities will benefit by having IT Professionals with technical support skills that will be internationally relevant. ​​

This Diploma is the equivalent of the first year of the Bachelor of Applied IT, so if you choose to continue onto the degree you will have two years of study remaining.


Schedule of Modules

Module CodeModule TitleLevelCreditsPre-RequisitesCo-RequisitesAssessment Standard
COMP501Information Technology Operations 515

COMP502Fundamentals of Programming and Problem Solving515

INFO501Professional Practice 515

INFO502Business Systems Analysis and Design 515

COMP503Introduction to Networks 515

COMP504IOperating Systems and System Support 515

INFO503Database Principles515

INFO504ITechnical Support​

​​ ​

Entry Requirements:


Candidates are required to have:

48 credits at NCEA Level 2 including 12 credits in English or Māori; or

The New Zealand Certificate in Information Technology (Level 5); or

A relevant qualification at NZQF Level 3 or above; or


Candidates who have English as a second language are required to have an International English Language Test System (IELTS) score of 5.5 in the academic band, with no individual band score lower than 5.0; or equivalent.

Candidates aged under 20 years who do not meet the entry requirements but who can demonstrate a reasonable chance of success through other educational attainment and/or work/life experience may be eligible for provisional entry at the discretion of the Centre Director or designated nominee.

Candidates aged over 20 years who do not meet the entry requirements but whose skills, education or work experience indicate that they have a reasonable chance of success may be eligible for special admission at the discretion of the Centre Director or designated nominee.

Career/further opportunities:

Graduates of this diploma will have the skills and knowledge to work in a wide variety of positions in the IT industry such as computer technicians, help desk and technical support officers, entry level network administrators, network engineers, and in applications support analyst roles, with a particular focus as a technical support professional.

The programme can lead on to further progressive study at degree level. 

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