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New Zealand Diploma in Information Technology Technical Support

New Zealand Diploma in Information Technology Technical Support Incorporating the New Zealand Certificate in Information Technology (Level 5)


Course details

  • Jul 2024
    Feb 2025
  • One year
  • Full-time or Part-time
  • $8,027*
  • Level 5
  • Available for International Students. International Fee Guideline
  • Hamilton City Campus


This programme will provide students with the knowledge and skills for a career in information technology. It is equivalent to the first year of the Bachelor of Applied Information Technology, so if students choose to progress to the degree they will only need to undertake another two years of study.

Students will develop an awareness of the IT environment and an appreciation of the needs of users. Students will develop the skills to work in roles such as computer technician, help desk and technical support officer, entry-level network administrator, network engineer, and applications support analyst, focusing on technical support. This programme incorporates the New Zealand Certificate in Information Technology.

Please note, students in this programme are encouraged to bring their own device (a laptop). Specifications can be found here.

​View programme modules

Module codeModule titleLevelCreditsPre-requisitesCo-requisites
COMP501Information Technology Operations 515

COMP502Fundamentals of Programming and Problem Solving515

COMP506Interactive Digital Media515  
INFO507Fundamentals of Information Systems515

COMP503Introduction to Networks 515

COMP504Operating Systems and System Support 515

INFO503Database Principles515
INFO504Technical Support​

​​ ​

Career/further opportunities

Graduates may be employed in roles such as computer technician, help desk and technical support officer, entry-level network administrator, network engineer, and applications support analyst with a particular focus on technical support.

This programme can lead on to further progressive study at a degree level. 


Entry criteria

You can apply for this programme if you meet one of the below options.

Based on your school achievement (secondary school study)​

  • 40 credits at NCEA Level 2; including 10 literacy credits at NCEA Level 2 and 10 numeracy credits at NCEA Level 1;
  • Or a recognised equivalent. ​

Based on study completed after school (tertiary study)

  • Completed a relevant course at NZQF Level 3;
  • Or a recognised equivalent. ​

Based on discretionary entrance

If you don’t meet any of the above options, and you think you have what it takes to complete this programme, you can apply for discretionary entrance. Your application may be accepted if you can demonstrate a good chance of success. Approval of discretionary entrance applications is decided by the relevant manager. If your application is approved, your acceptance into further programmes relies on you demonstrating success in this programme.

English language requirements

Candidates who have English as a second language are required to have an International English Language Test System (IELTS) score of 5.5 in the academic band, with no individual band score lower than 5.0; or equivalent.

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To check what you need to gain entry to a course, review the entry criteria available on each programme page. These assist you in understanding what qualifications or experience are typically required to gain entry. You can contact our team at or 0800 2 Wintec at any time for further guidance.

Your first day

Are you ready for your first day of class? Check out your start date and where you need to be. You can also find useful information about studying at Wintec on our welcome page.

Semester 2 2024
Date: Thursday 18 July 2024
Time: 9am-12pm
Venue: The Long Room, City Campus

On your first day (induction), you will be introduced to your tutors and new classmates, be given an overview of this programme and receive a timetable.

Returning students
Please check your timetable for your first class details.

What you will need

We encourage you to bring your own device with you (eg a laptop). Laptop specifications can be found here. It is important that you follow the BYOD set-up instructions available through ITS before you come to class.

Alternatively, vending machine laptops can be accessed by all students and have all of the software needed.

Timetable information

All Wintec timetables are available online here.

How to find your way around

Campus maps can be found here.

Parking and bus information

Both the Rotokauri and City campuses have parking available - payment and permits may be required. Learn more about parking and find out about bus services here.

He reo pōwhiri, your official welcome to Wintec

Tēnei te mihi mahana ki a koe e piki nei, e kake nei ki te Kuratini o Waikato.

You are warmly invited to attend the official welcome to Wintec for all new students, staff and whānau (family) at either our marae, Te Kōpū Mānia o Kirikiriroa or Rotokauri campus. The pōwhiri is a welcoming ceremony involving mihimihi (speeches), waiata (singing), and will conclude with kai timotimo (light refreshments). Please gather at the campus hubs, and a staff member will guide you through our pōwhiri.

Click here to find out when the next pōwhiri will be.

Paying for your study

Course-related costs

Additional information


Purchasing textbooks

If your programme requires you to have access to textbooks, these can be purchased through a range of suppliers listed below:

    New Zealand-based suppliers

    General book suppliers

    First aid certificate

    Health status



    Clinical placement

    Prospectus (course guide)

    The Wintec Prospectus (otherwise known as a course guide) outlines everything you need to know about Wintec. It contains information about the Wintec campuses, student life, and the programmes that are on offer.

    Access your copy of the Wintec Prospectus

    The Wintec Prospectus (course guide) is available by downloading the file - click on the document below to access the file. Alternatively, to request a copy via email or the post, please complete the form below.

    Request an emailable or printed copy of the Prospectus


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