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New Zealand Diploma in Information Technology Technical Support​

Incorporating the New Zealand Certificate in Information Technology (Level 5)


  • Semester 1 starts February 2018
  • Semester 2 starts July 2018
  • One year full time or part-time equivalent
  • Fee Guideline: $6,​978* (per year) (International students: Please click here for fee information)​
  • Wintec City Campus , Hamilton

This programme will provide you with the knowledge and skills for a career in Information Technology. You will acquire broad vocational knowledge and practical skills, with an understanding of the core concepts in IT.

You will develop an awareness of the IT environment and an appreciation of the needs of users. You will develop the skills to work in roles such as computer technician, help desk and technical support officer, entry level network administrator, network engineer, and applications support analyst with a particular focus on technical support.

This programme incorporates the New Zealand Certificate in Information Technology. It is also equivalent to the first year of the Bachelor of Applied IT so if you choose to progress to the degree you will only need to undertake another two years of study.

In your first semester you will study the same four modules as the Certificate in Information Technology. In your second semester your modules will be:

  • Introduction to Networks
  • Operating Systems and System Support
  • Database Principles
  • Technical Support



Schedule of Modules

Module CodeModule TitleLevelCreditsPre-RequisitesCo-RequisitesAssessment Standard
COMP501Information Technology Operations 515

COMP502Fundamentals of Programming and Problem Solving515

INFO501Professional Practice 515

INFO502Business Systems Analysis and Design 515

COMP503Introduction to Networks 515

COMP504IOperating Systems and System Support 515

INFO503Database Principles515

INFO504ITechnical Support​

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Entry Requirements:


Candidates are required to have:

48 credits at NCEA Level 2 including 12 credits in English or Māori; or

The New Zealand Certificate in Information Technology (Level 5); or

A relevant qualification at NZQF Level 3 or above; or


Candidates who have English as a second language are required to have an International English Language Test System (IELTS) score of 5.5 in the academic band, with no individual band score lower than 5.0; or equivalent.

Candidates aged under 20 years who do not meet the entry requirements but who can demonstrate a reasonable chance of success through other educational attainment and/or work/life experience may be eligible for provisional entry at the discretion of the Centre Director or designated nominee.

Candidates aged over 20 years who do not meet the entry requirements but whose skills, education or work experience indicate that they have a reasonable chance of success may be eligible for special admission at the discretion of the Centre Director or designated nominee.

Career/further opportunities:

Graduates of this diploma will have the skills and knowledge to work in a wide variety of positions in the IT industry such as computer technicians, help desk and technical support officers, entry level network administrators, network engineers, and in applications support analyst roles, with a particular focus as a technical support professional.

The programme can lead on to further progressive study at degree level. 

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