information technology professionals working on a computer

New Zealand Diploma in Information Technology Technical Support

New Zealand Diploma in Information Technology Technical Support Incorporating the New Zealand Certificate in Information Technology (Level 5)


Course details


This programme will provide students with the knowledge and skills for a career in information technology. It is equivalent to the first year of the Bachelor of Applied Information Technology, so if students choose to progress to the degree they will only need to undertake another two years of study.

Students will develop an awareness of the IT environment and an appreciation of the needs of users. Students will develop the skills to work in roles such as computer technician, help desk and technical support officer, entry level network administrator, network engineer, and applications support analyst with a particular focus on technical support. This programme incorporates the New Zealand Certificate in Information Technology.

Please note: Students in this programmes are encouraged to bring their own device (a laptop). Specifications can be found here.

​View programme modules

Module codeModule titleLevelCreditsPre-requisitesCo-requisites
COMP501Information Technology Operations 515

COMP502Fundamentals of Programming and Problem Solving515

INFO501Professional Practice 515

INFO502Business Systems Analysis and Design 515

COMP503Introduction to Networks 515

COMP504IOperating Systems and System Support 515

INFO503Database Principles515

INFO504Technical Support​

​​ ​

Career/further opportunities

Graduates may be employed in roles such as computer technician, help desk and technical support officer, entry-level network administrator, network engineer, and applications support analyst with a particular focus on technical support.

The programme can lead on to further progressive study at degree level. 


Entry criteria

You can apply for this programme if you meet one of the below options.

Based on your school achievement (secondary school study)​

  • 40 credits at NCEA Level 2; including 10 literacy credits at NCEA Level 2 and 10 numeracy credits at NCEA Level 1;
  • Or a recognised equivalent. ​

Based on study completed after school (tertiary study)

  • Completed a relevant course at NZQF Level 3;
  • Or a recognised equivalent. ​

Based on discretionary entrance

If you don’t meet any of the above options, and you think you have what it takes to complete this programme, you can apply for discretionary entrance. Your application may be accepted if you can demonstrate a good chance of success. Approval of discretionary entrance applications is decided by the relevant manager. If your application is approved, your acceptance into further programmes relies on you demonstrating success in this programme.

English language requirements

Candidates who have English as a second language are required to have an International English Language Test System (IELTS) score of 5.5 in the academic band, with no individual band score lower than 5.0; or equivalent.

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Please check the entry criteria for each programme to see which course is the best level for you to begin with. The entry criteria information can be found on each of the programme pages here online. You can also contact us directly to discuss the appropriate level for you at

Your first day

Are you ready for your first day of class? Check out your start date and where you need to be. You can also find useful information about studying at Wintec on our welcome page.

Year 1 students starting February 2020

Date: Tuesday 11 February 2020
Time: 9am-12pm
Venue: Event Room 1, City Campus

Year 1 students starting July 2020

Date: Tuesday 7 July 2020
Time: 9am-12pm
Venue: Event Room 1, City Campus

What you will need

Please note: Students in this programmes are encouraged to bring their own device (a laptop). Specifications can be found here.

Timetable information

All Wintec timetables are available online here.

How to find your way around

Campus maps can be found here.

Parking and bus information

Both the Rotokauri and City campuses have parking available - permits are required. Learn more about parking and find out about discounted bus services here.

He reo pōwhiri  - Your official welcome to Wintec

You are warmly invited to attend the official welcome to Wintec for all new students, staff and whānau (family) at either our marae, Te Kōpū Mānia o Kirikiriroa or Rotokauri campus. Please gather at the campus hubs, and a staff member will guide you through our pōwhiri.

Click here to find out where and when the next Pōwhiri will be.

Paying for your study

Course related costs

Additional information


Purchasing textbooks

If your programme requires you to have access to textbooks, these can be purchased through a range of suppliers listed below:

Hamilton-based supplier

  • Bennetts (Bennetts has a store operating on campus at the University of Waikato, Hamilton)

New Zealand-based suppliers

General book suppliers

First aid certificate

Health status



Clinical placement

Prospectus (course guide)

The Wintec Prospectus (otherwise known as a course guide) outlines everything you need to know about Wintec. It contains information about the Wintec campuses, student life, and the programmes that are on offer.

Access your copy of the Wintec Prospectus

The Wintec Prospectus (course guide) is available by downloading the file - click on the document below to access the file. Alternatively, to request a copy via email or the post, please complete the form below.

Request an emailable or printed copy of the Prospectus

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