Course Terms and Conditions
Unless otherwise agreed in writing with Wintec | Te Pūkenga, the following terms and conditions will apply to all Professional Programme courses.
1. Cancellation policy
If you want to withdraw from a programme, transfer into another, or substitute yourself with somebody else, please send the request in an email to the Wintec | Te Pūkenga Professional Programmes Team.
Before the programme has started
If you cancel your enrolment more than 15 working days before the scheduled start date, we will refund your programme fee in full.
Any cancellations or requests for transfers or substitutions received after that time will incur the following cancellation fee or transfer/substitution fee (where applicable):
|Date of cancellation/transfer||Refund amount|
|Between 15 and 6 working days prior to the start date||50% of the programme fee|
|5 working days or less prior to the start date||25% of the programme fee|
Wintec | Te Pūkenga may waive the penalty to transfer programmes in its sole discretion, depending on class numbers.
After the programme has started
No refund will be given if you:
- fail to attend a programme in which you are enrolled; or
- withdraw from a programme once the programme has commenced for any reason, including illness or accident preventing attendance.
If you withdraw from a programme due to illness or accident, you may enrol in the same programme later provided you can produce a doctor’s certificate for the relevant dates.
In the case you require a refund, please provide proof of your bank details, showing your name and the account number on the same form. This may be a deposit slip or the details at the top of a bank statement, and please black out any personal information. It is Wintec | Te Pūkenga policy not to refund to credit cards.
Refunds are processed weekly and will appear in your bank account shortly after the payment run.
Note: If a third party has paid for the programme, the third party will receive a refund.
2. Course cancellation
We may cancel or change the contents, delivery dates or teaching methods of any programme due to a lack of student demand, resource unavailability or any other unforeseen circumstances.
Wintec | Te Pūkenga will not pay for your travel or any related costs under any circumstances, including in the event of programme cancellation by us.
If a programme is cancelled or rescheduled, you will be given the opportunity to either:
- attend the same programme on another date; or
- transfer to another Programme (any difference between the cost of the programmes will be agreed and settled before the final enrolment is confirmed); or
- receive a full refund for the cost of the programme.
If you cannot attend your programme, you may nominate a substitute to attend instead.
Requests for substitutions must be submitted in advance (no less than 15 working days prior to the programme start date). We will review each request on a case-by-case basis, allowing for any prerequisites and any work required before the programme starts.
All substitutions are subject to the discretion of the Professional Programme Administrator.
All fees are processed in New Zealand Dollars. New Zealand GST of 15% will apply to all purchases.
5. Trading information
All references to Wintec or Waikato Institute of Technology on this website (and any documentation linked through this website) need to be read as references to Te Pūkenga and its Wintec business division.
If accepted into a programme of study, I understand I will be subject to Wintec | Te Pūkenga Policies and Regulations - these are available through the website www.wintec.ac.nz/policies. I agree to make myself familiar with and abide by these Policies and Regulations and understand that misconduct may result in Wintec | Te Pūkenga refusing to permit my entry into, suspending, or cancelling my enrolment in a programme of study. I am aware that as the policies and regulations of Wintec | Te Pūkenga will be replaced over time as Te Pūkenga starts to operate as a unified entity. I will be informed of such new policies and regulations and acknowledge that I will be subject to them once they are formally adopted.