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Useful experience for insurance loss adjusters includes:

• work in another insurance area such as claims
• trade experience or work in the construction industry.

Insurance loss adjusters may do some or all of the following:

• inspect damage to property, vehicles or equipment 
• determine the cause of damage
• assess what the insurance policy covers
• estimate the cost of repair or replacement
• negotiate with the claimant on what to do
• authorise payments for claims
• organise and supervise repairs
• negotiate between claimants and insurance companies
• write claim reports.

Demand highest for property loss adjusters

Property loss adjusters are in demand due to:

• a strong residential construction industry
• an increase in the commercial property market
• New Zealand being prone to heavy storms and bad weather, which increase the likelihood of property damage and insurance claims.

Most insurance loss adjusters work for insurance firms

Insurance loss adjusters may work as employees or contractors for insurance companies or insurance loss adjusting firms.

According to the Census, 1,581 insurance loss adjusters worked in New Zealand in 2018.

Australasian Institute of Chartered Loss Adjusters (AICLA)

+61 7 3229 6663 - adminoffice@aicla.org - www.aicla.org

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF)

0800 103 675 - customerservice@anziif.com - www.anziif.com

Insurance loss adjusters may specialise in:

• aviation and marine insurance
• commercial and residential property
• natural disasters
• engineering
• rural and forestry
• liability
• food manufacturing
• film and media.

Insurance loss adjusters need to be:

• able to make good judgements
• accurate with an eye for detail
• inquisitive and analytical with good problem-solving skills
• good communicators
• well organised.