There are no specific requirements to become an insurance claims officer. However, customer service and sales experience is useful.
A New Zealand Certificate in Financial Services (Level 4 or 5) or Diploma in Financial Services (Level 6) may be helpful, and some employers may prefer you to have a Bachelor's degree in any subject.
Medical or paramedical qualifications are helpful for insurance claims officers working in the areas of health, disability or life insurance. Automotive technician qualifications may be helpful for insurance claims officers working in motor vehicle insurance.
The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) offers courses to diploma level in general and life insurance, which focus on developing technical insurance skills for claims staff.