FOIS201 – Communication Skills
Module code
FOIS201
Module title
Communication Skills
Prescription
The aim of the module is to provide students with experiences which will help them develop the skills and knowledge necessary to communicate effectively, in both written and oral form, for tertiary study at certificate level.
Programmes
- FO1002
NZQA Level
Level 2
NZQA Credits
15
Delivery method
- Not Web enabled
Learning hours
- Directed hours
- 100
- Self directed hours
- 50
- Total learning hours
- 150
Resources required
- Learning Outcomes
- On completion of this module students will be able to:
1. Participate actively in informal meetings
2. Identify guidelines for informal meetings: agreed format, leadership roles, decision making processes.
3. Use appropriate verbal and non-verbal communication
4. Comply with agreed meeting procedures
5. Participate actively in a team or group to complete routine tasks
6. Contribute relevant ideas, information and opinions to group discussions
7. Clarify own viewpoint in group discussions
8. Ask questions to clarify and obtain information from other group members
9. Respect others' contributions
10. Obtain consensus and reconcile different inputs in group activities
11. Listen attentively during, and interact in, discussion
12. Use constructive questions; answer questions from others and invite opinions and contributions from others
13. Identify team roles and responsibilities
14. Identify differing cultural values of team members
15. Present information accurately in oral form
16. Speak clearly and coherently
17. Demonstrate the use of library skills in assignment preparation
18. Demonstrate the use of basic study skills in the preparation of assignments
19. Locate and organise information in relation to assignment preparation
20. Present information accurately in written form
21. Use technology to communicate ideas and information
22. Deliver one transactional oral text (in the form of a speech, debate or seminar)
23. Use appropriate content, structure, language and delivery techniques. - Content
- - Meeting guidelines/procedures
- Identification of own role in a team
- Team roles and responsibilities
- Differences: of opinion, culture, gender
- Cultural values
- Reaching consensus
- Facilitation of group discussion
- Delivery techniques for oral presentations
- Questioning skills
- Presenting information accurately (written and oral)
- Listening skills: including summarising and paraphrasing
- Understanding assignment questions
- Verbal and non-verbal communication
- Writing concisely
- Locating information
- Fact versus opinion
- Collecting information
- Using visual aids: video, OHT, PowerPoint
- Organising information
- Team oral presentations
- Library skills
- Using the Internet and communicating online
- Basic computing skills
- Using primary and secondary resources
- Content, structure, language of oral text
- Language features eg words, grammar, style, register
- Body language: gesture, facial expression, stance, eye contact, movement.
- Use of voice: pitch, pace, volume, rhythm, pause, intonation, emphasis
- Linking of ideas through sequencing of introduction, body, conclusion
- Slides - Teaching and Learning Strategy
- Lecture/Tutorial
Class discussions
Team/group work
Meetings
Debates and/or seminars - Assessment Criteria
- This module is competency based (GM5).
- Learning and Teaching Resource
- The list will be updated annually and distributed to students at commencement of the programme.
