SCMG502 – Communication Skills in Supply Chain Management

Module code
Module title
Communication Skills in Supply Chain Management
The aim of this module is to enable students to apply communication knowledge and skills to effectively communicate with a range of stakeholders within a supply chain management context.
  • BI1901
NZQA Level
Level 5
NZQA Credits
Delivery method
  • Web-Supported
Learning hours
Directed hours
Self directed hours
Total learning hours
Resources required
Learning Outcomes
1. Describe the influence of effective communication principles and strategies on organisational performance and apply these in a supply chain management context
2. Apply knowledge of interpersonal communication skills to develop and maintain relationships with internal and external stakeholders
3. Analyse accepted problem-solving and negotiation skills and techniques to support organisational effectiveness
• Key communication principles and strategies – including
- communication models and theories
- verbal and non-verbal communication
- intercultural communication
- intrapersonal and interpersonal communication
- group communication
• Identify relevant internal and external stakeholders
• Build and manage relationships with internal and external stakeholders
• Staff and team management skills
• Internal and external customer service
• Negotiation techniques
• Conflict management
• Organisational communication including
- communication technology
- influence of communication management on organisational performance
• Presenting information orally and in written formats
• Problem solving strategies and techniques
Assessment Criteria
Candidates must achieve a minimum C grade pass overall from all assessments to receive a passing grade for the module.
Teaching and Learning Strategy
An extended reading list will be supplied by the tutor at the commencement of the module. This will be updated annually.