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HOSP4201 – Hospitality Service Standards

Module code
Module title
Hospitality Service Standards
The aim of this course is to develop the knowledge, skills, and attributes to understand and apply service standards in the hospitality sector.
NZQA Level
Level 4
NZQA Credits
Delivery method
  • Web-Enhanced
Learning hours
Total learning hours
Resources required
- Managing Hazards
- Security practices
- Monitoring and maintaining safety practices
- Application of hazard analysis, food safety plans and security practices
- Monitoring and maintaining interactions
- Interacting with colleagues, managers and customers
- Communication skills
- Oral
- Written
- Visual
- Feedback
Learning Outcomes
1. Explain potential hazards and resolutions relevant to hospitality operations.
2. Manage and apply personal health and safety, food safety and security standards to maintain effective hospitality operations.
3. Demonstrate customer service skills to provide effective hospitality operations.
Teaching and Learning Strategy
Learning and teaching activities will employ a range of elements drawn from approved methods to align with the context of the learning (delivery mode, regional specific requirement, etc.) and any particular needs of the group of aakonga.
Learning and Teaching Resource
All required and recommended resources are advised to aakonga via course outlines.
Assessment Criteria
Assessment in this course uses both achievement- and competency-based assessment. Aakonga must successfully complete all specified assessment items in order to pass competency-based assessment and must submit all specified assessment items and obtain at least 50% overall in order to pass achievement-based assessment.

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