HOSP3201 – Food and Beverage Core Skills
Module code
HOSP3201
Module title
Food and Beverage Core Skills
Prescription
To establish standards of professional practice for basic service in hospitality food and beverage establishments.
Programmes
- NZ2104
NZQA Level
Level 3
NZQA Credits
20
Delivery method
- Web-Supported
Learning hours
- Total learning hours
- 200
Resources required
- Learning Outcomes
- LO1Describe and apply health and safety, food safety and security practices to minimise hazards and to ensure self and customer safety in service.
LO2Follow standard operating procedures and deal with common problems in a food and beverage environment.
LO3Communicate effectively when serving customers and others in the hospitality industry and demonstrate appropriate whanaungatanga and manaakitanga in your professional service behaviours. - Content
- LO1
• Hazards in the workplace
• Food safety
• Security practices
• Health and safety
LO2
• Host responsibility
• Deal with familiar problems – e.g., complaint handling within authority, outside authority, accounts and payments, work area preparations, time management, personal presentation
LO3
• Customer service strategies
• Sales techniques
• Professional behaviour - Teaching and Learning Strategy
- Learning and teaching activities will employ a range of elements drawn from approved methods to align with the context of the learning (delivery mode, regional specific requirement, etc.) and any particular needs of the group of aakonga.
- Assessment Criteria
- Assessment in this programme is either competency-based, or achievement-based with competency-based assessment for optional unit standards. Aakonga will be advised of all matters relating to summative assessment at the start of the course.
Aakonga are required to provide sufficient evidence against all learning outcomes in order to pass a course. - Learning and Teaching Resource
- All required and recommended resources are advised to aakonga via course outlines.
