HORT326 – Active Listening

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Module code
HORT326
Module title
Active Listening
Prescription
The aim of this module is to develop student’s ability to listen actively to gain information.
Programmes
  • SX1702
NZQA Level
Level 3
NZQA Credits
3
Delivery method
  • Web-Supported
Learning hours
Directed hours
19
Self directed hours
11
Total learning hours
30
Resources required
Learning Outcomes
Listen actively to gain information in an interactive situation
Teaching and Learning Strategy
Theoretical face-to-face and online sessions including tutorials, workshops, group activities, discussion, workbooks, independent learning, and assignments.
Content
- Two different contexts, one face to face real time
- Active listening techniques; attending, reflective listening, responding to non-verbal cues
- Paraphrasing and questioning
- Summarising with supporting detail
Assessment Criteria
Assessment in this module is competency-based. In order to pass this module, students must attempt and meet all the requirements of the competency-based assessments including carrying out all tasks in a safe manner and to industry standard.