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HORT326 – Active Listening

Module code
Module title
Active Listening
The aim of this module is to develop student’s ability to listen actively to gain information.
  • SX1702
  • WB2676
NZQA Level
Level 3
NZQA Credits
Delivery method
  • Web-Supported
Learning hours
Total learning hours
Resources required
Learning Outcomes
Listen actively to gain information in an interactive situation
Teaching and Learning Strategy
Theoretical face-to-face and online sessions including tutorials, workshops, group activities, discussion, workbooks, independent learning, and assignments.
-Two different contexts, one face to face real time
-Active listening techniques; attending, reflective listening, responding to non-verbal cues
-Paraphrasing and questioning
-Summarising with supporting detail
Assessment Criteria
Assessment in this module is competency-based. In order to pass this module, students must attempt and meet all the requirements of the competency-based assessments including carrying out all tasks in a safe manner and to industry standard.

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