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COMP501 – Information Technology Operations

Module code
Module title
Information Technology Operations
To enable students to apply fundamental IT technical support concepts and practice, and configure and administer systems and applications to meet organisational requirements.
  • BI1601
  • BI1606
  • BI1607
NZQA Level
Level 5
NZQA Credits
Delivery method
  • Web-Supported
Learning hours
Total learning hours
Resources required
Learning Outcomes
1. Configure Windows operating system on a PC
2. Explain computer operating systems, configuration, security and software
3. Dissassemble and reassemble a PC to working order with an operating system and network services
4. Explain computer hardware, virtualisation, cloud computing and troubleshooting
The content incorporates the Cisco IT Essentials curriculum and is intended to prepare students for the CompTIA A+ Certification exams.

- Hardware
- Identifying, using and connecting hardware components and devices
- Configure BIOS
- Components of PCs, laptops, mobile devices and peripherals
- Troublehsoot hardware errors

- Windows operating system
- Install and configure Windows on a PC including disk management, file systems, users, security, firewall, backup and recovery, scheduled tasks, remote access, CLI, configure printing and installing 3rd party software

- Networking
- Explain types of networks and connections
- Configure networking and troublehsoot network errors

- Mobile devices and other operating systems
- Install and configure other operating systems
- Understand mobile, Mac and Linux operating systems

- Software troubleshooting
- Troublshoot PC and mobile device issues including application security support

- Security
- Identify and protect against security vulnerabilities for devices and their network connections

- Operational procedures
- Follow best practices for safety, environmental impacts, and communication and professionalism
- Explain IT Industry professional best practice

- Virtualisation and cloud computing
- Explain virtualisation and cloud computing
Teaching and Learning Strategy
Teaching methods will involve theoretical and practical classes which may include but not limited to lectures, class discussions, tutorials, case studies, simulations, computer laboratory work, group activities, face-to-face and online activities.
Assessment Criteria
In order to receive a passing grade, students must achieve a minimum 40% average over all supervised tests and achieve 50% overall for the module.
Learning and Teaching Resource
Cisco Learning Management System
Computer Network Laboratory
Required Textbooks
Required Text:
Online Learning material located at Students will gain access through enrolment into Cisco Netspace.
An extended reading list will be supplied by the tutor at commencement of the module. This will be updated annually.

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