BUAD301 – Working with people
Module code
BUAD301
Module title
Working with people
Prescription
To enable students to develop the personal, professional and communicative skills needed to work effectively and ethically in a socially and culturally appropriate manner in a business environment. Students will select and apply customer service techniques to meet stakeholder expectations.
Programmes
- BI1603
- BS7000
NZQA Level
Level 3
NZQA Credits
15
Delivery method
- Web-Supported
Learning hours
- Total learning hours
- 150
Resources required
- Learning Outcomes
- 1: Communicate effectively in oral and written forms in a business environment
2: Identify and apply interpersonal skills essential for performance of quality customer service
3: Select and apply customer service techniques to meet stakeholder expectations
4: Work cooperatively within a team to contribute to team objectives applying problem-solving
and decision making techniques
5: Demonstrate professional and ethical behaviour - Content
- - Written communication; including business correspondence, emails, CV and cover letter
- Professional language; including oral and written
- Elements of customer service
- Professional and ethical behaviour
- Values; personal, organisational, social and cultural
- Reception skills; including visitor management, customer service techniques, telephone
skills, reception area maintenance
- Working in a team; including problem solving, decision making and team objectives
- Seeking, applying and undertaking work experience
- Business case studies - Teaching and Learning Strategy
- Teaching methods will involve theoretical and practical classes including lectures, group work, online activities, workshops, simulation, case studies, projects and guest speakers
- Assessment Criteria
- Assessment in this module is mixed mode. The portfolio is comprised of multiple components. To pass the module, the student must attempt any specific assessment components as specified by the Course Outline and must achieve a minimum 50% overall to pass the module.
- Learning and Teaching Resource
- Microsoft Office suite of applications
