BUAD301 – Working with people

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Module code
BUAD301
Module title
Working with people
Prescription
To enable students to develop the personal, professional and communicative skills needed to work effectively and ethically in a socially and culturally appropriate manner in a business environment. Students will select and apply customer service techniques to meet stakeholder expectations.
Programmes
  • BI1603
  • BS7000
NZQA Level
Level 3
NZQA Credits
15
Delivery method
  • Web-Supported
Learning hours
Directed hours
80
Self directed hours
70
Total learning hours
150
Resources required
Learning Outcomes
1: Communicate effectively in oral and written forms in a business environment

2: Identify and apply interpersonal skills essential for performance of quality customer service

3: Select and apply customer service techniques to meet stakeholder expectations

4: Work cooperatively within a team to contribute to team objectives applying problem-solving
and decision making techniques

5: Demonstrate professional and ethical behaviour
Content
- Written communication; including business correspondence, emails, CV and cover letter
- Professional language; including oral and written
- Elements of customer service
- Professional and ethical behaviour
- Values; personal, organisational, social and cultural
- Reception skills; including visitor management, customer service techniques, telephone
skills, reception area maintenance
- Working in a team; including problem solving, decision making and team objectives
- Seeking, applying and undertaking work experience
- Business case studies
Teaching and Learning Strategy
Teaching methods will involve theoretical and practical classes including lectures, group work, online activities, workshops, simulation, case studies, projects and guest speakers
Assessment Criteria
Assessment in this module is mixed mode. The portfolio is comprised of multiple components. To pass the module, the student must be competent in all competency based tasks and achieve a minimum C grade pass overall.
Learning and Teaching Resource
Microsoft Office suite of applications