BSNS4203 – Workplace Knowledge
Module code
BSNS4203
Module title
Workplace Knowledge
Prescription
The aim of this course is to develop knowledge and skills to deliver professional customer services that meet business requirements and work collaboratively within a team.
Programmes
- NZ2461
NZQA Level
Level 4
NZQA Credits
15
Delivery method
- Web-Supported
Learning hours
- Total learning hours
- 150
Resources required
- Learning Outcomes
- 1. Work collaboratively to meet team objectives in a business context.
2. Demonstrate customer service techniques to consistently meet business needs.
3. Demonstrate professional and ethical behaviour, and social and cultural awareness in a business context. - Content
- LO1
• Teamwork; Meet Team Objectives
• Collaboration
LO2
• Customer Service Techniques
LO3
• Applying personal and interpersonal skills
• Professional and Ethical Behaviours
• Social and Cultural Awareness
• Te Tiriti o Waitangi - Teaching and Learning Strategy
- Learning and teaching activities will employ a range of elements drawn from approved methods to align with the context of the learning (delivery mode, regional specific requirement, etc.) and any particular needs of the group of aakonga.
- Assessment Criteria
- Assessment in this course is achievement-based. Aakonga will be advised of all matters relating to summative assessment at the start of the course.
Aakonga must submit all specified assessment items and obtain at least 50% overall score in order to pass this course. - Learning and Teaching Resource
- All required and recommended resources are advised to aakonga via course outlines.
