BIZM407 – Workflow management and planning

Module code
Module title
Workflow management and planning
To provide learners with the knowledge and skills to plan and manage work flows in an operational context.
  • BI1705
NZQA Level
Level 4
NZQA Credits
Delivery method
  • Web-Based
Learning hours
Total learning hours
Resources required
Learning Outcomes
According to the entity’s requirements and objectives, learners will be able to:
1. Develop a team environment and relationships that contribute to objectives.
2. Assess actual and/or potential work flow issue(s) and respond appropriately, through team actions.
3. Contribute to the management of work flows using problem-solving and decision-making techniques.
4. Identify how leadership of a team will achieve the team objectives
5. Identify how adaptation of leadership styles will promote effective team performance
6. Describe the appropriate behaviour required to lead a team professionally, ethically, and socially and culturally.
• The importance of business planning
• Workflow management
• Developing objectives
• SMART guidelines and SMART review questions
• Developing the work plan
• Functions of effective meetings
• Functions of report writing
Assessment Criteria
Assessment in this module is competency-based. To pass this module, students must attempt and pass all assessment tasks.
Learning and Teaching Resource
• Online activities
• Workbook resource
• Case study/scenarios
• Facilitator-led activities
• Website and reading references and resources
Teaching and Learning Strategy
Flipped Classroom; Blended Learning

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