BIZM401 – Manage Workflows in an Organisation

Module code
Module title
Manage Workflows in an Organisation
To provide learners with the knowledge and skills to manage work flows in an operational context.
  • BI1705
NZQA Level
Level 4
NZQA Credits
Delivery method
  • Web-Based
Learning hours
Directed hours
Self directed hours
Total learning hours
Resources required
Learning Outcomes
1. Manage workflows to achieve team objectives
2. Assess against a business entity's established criteria and respond appropriately to achieve operational objectives
3. Motivate and involve a team to achieve the team's objectives
4. Contribute to a business entity's objectives
- How to run a successful business
- Importance of business planning
- Factors that affect business success
- Importance of a quality management approach to managing workflows
- How quality can be achieved
- Workflow management
- Developing objectives
- Setting up the team/identifying the stakeholders
- Developing the work plan
- Reporting
- Professional practice attributes: Effective and appropriate communication skills; professional and ethical behaviours; cultural recognition and sensitivity; compliance with internal policies, external requirements and relevant legislation.
Teaching and Learning Strategy
Learners will undertake a blended approach to learning. Learning is accessed and supported through face-to-face workshop sessions, tutor-led online activities and discussions, as well as self-directed research/study.
Assessment Criteria
Assessment in this module is competency-based. The portfolio is comprised of multiple assessment tasks. To pass this module, students must attempt and pass all assessment tasks.
Learning and Teaching Resource
An extended reading list will be supplied by the tutor at commencement of the module. This will be updated annually.