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BIBM672 – Operations Management

Module code
Module title
Operations Management
The aim of this module is to give students an understanding of the concepts, tools and methods used by organisations, and operation managers, to systematically design, plan, and control the processes that transform inputs into services and products that meet the needs of internal and external customers.
  • BI1401
  • BI1506
  • BI1808
  • SC9501
NZQA Level
Level 6
NZQA Credits
Delivery method
  • Web-Supported
Learning hours
Total learning hours
Resources required
Learning Outcomes
1. Understand the primary role and functions of operations management within the organisational and external environments.
2. Explain and apply principles and practices of product design and process management.
3. Examine the principles of, and interrelationship between, customer demand and organisational capacity management.
4. Explain the principles of supply chain management and the strategic importance of supply chain design and integration.
• The Role and importance of operations management and its relationship to organisational functions
• Different types of operations and the factors influencing the system’s choice including the external environments
• The Transformation Process
• The historical evolution of Operations Management
• The Productivity Challenge
• The concept of the Value Chain
• Operations Strategy
• Trends and Challenges in Operations Management
• Quality Management
• Performance Measurement and Management Control
• Product Design and Development
• Process strategies
• Location and Layout strategies
• Human resources and Job Design
• Project Management
• Demand Forecasting
• Resource Planning
• Production Planning / Scheduling
• Inventory Management
• Capacity Management
• Principles of Supply Chain Management
• Integrated Supply Chain
Teaching and Learning Strategy
Teaching will involve blended delivery methods incorporating the Moodle online delivery platform. Other delivery methods may involve theoretical and practical classes, face to face, lectures, tutorials, workshops, group activities, guest tutors, field trips, role-play, and video conferencing, as appropriate.
Assessment Criteria
Candidates must achieve a minimum result of 40% in Assessment 3 of this module. They must also achieve a minimum C grade pass overall from all assessments to receive a passing grade for the module.
Learning and Teaching Resource
Required Text:
An extended reading list will be supplied by the tutor at commencement of the module. This will be updated annually.

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