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BBSD772 – Advanced Operations Management

Module code
Module title
Advanced Operations Management
The purpose of this module is to provide the student with the skills to critically examine and evaluate selected strategic and organisational level contemporary issues within the field of operations management.
  • BS0671
  • BS8907
  • SC0901
NZQA Level
Level 7
NZQA Credits
Delivery method
  • Web-Enhanced
Learning hours
Directed hours
Self directed hours
Total learning hours
Resources required
Learning Outcomes
1. Demonstrate the ability to discuss and evaluate issues within the context of operations
- Explore the implications of emerging trends in operations and management and show the
ability to extend ideas
- Demonstrate the ability to present coherent arguments orally and in written form
- Complete self-directed research within the operations management context and reflect upon
this research

2. Investigate operations change management strategies, including job redesign and socio
technical systems
- Review the application of product and process reengineering
- Analyse and demonstrate the application of job redesign concepts
- Investigate the developments and application of sociotechnical concepts to the workplace
- Critique work measurement and time study techniques

3. Critique the decision to outsource
- Describe how outsourcing works
- Assess the reasons for and against outsourcing

4. Evaluate the processes of services
- Critique the approaches to delivering services
- Apply behavioural science to services

5. Understand the current thoughts on facility layout
- Provide suggestions for good layout for products and services

6. Examine the application of learning curves
- Define learning curves
- Estimate and calculate learning curve effects
- Describe the strategic implications of learning curves

7. Apply constraint management to a given situation
- Formulate linear programming models
- Solve a linear programming problem

8. Interpret the implications of emerging trends in operations and management
for employment, industry and society

9. Discuss issues pertaining to waiting line characteristics
- Describe the characteristics of arrivals, wailint lines, and service systems.
- Explain the factors to consider in waiting lines
- Apply waiting line models
- Job design & sociotechnical
- Service processes
- Learning curves
- Constrained management
- Queuing theory
- Facility Layout
- Outsourcing
Teaching and Learning Strategi
Teaching methods will involve theoretical and practical classes including lectures, tutorials, workshops, group activities and assignments.
Learning and Teaching Resource
An extended reading list will be supplied by the lecturer at commencement of
The module. This will be updated annually.
Basic of Assessment
Candidates must achieve a minimum result of 40 in the final examination or nominated assessment/s of each module. They must also achieve a minimum C grade pass overall from all assessments to receive a passing grade for the module.

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