ANML502 – Introduction to Professional Practice

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Module code
Module title
Introduction to Professional Practice
To provide students with the necessary knowledge, attributes and skills to work as an effective team member in a professional animal care environment. Includes 20 hours work placement.
  • SX1604
NZQA Level
Level 5
NZQA Credits
Delivery method
  • Web-Enhanced
Learning hours
Directed hours
Self directed hours
Total learning hours
Resources required
Learning Outcomes
1:Apply professional communication, interpersonal, and customer service skills and behaviours to develop effective relationships in a professional animal care environment
2:Undertake veterinary nursing assistant tasks in accordance with the veterinary nursing professional, ethical and legislative framework
3:Use appropriate information and communication technology, veterinary software and applications competently and effectively
-Veterinary legislation and ethics which underpin veterinary nursing professional practice.
-Interpersonal communication skills for all audiences - peers, supervisors, subordinates, clients, industry.
-Stress and grief management to support clients and self.
-Team work and conflict resolution to enhance workplace productivity.
-Principles and practice in customer service
-Animal/client management software systems
-Retail and dispensing animal health products in accordance with relevant legislation.
-Professional practice attributes: Compliance with workplace health and safety requirements; knowledge of animal welfare standards; sustainable practice; professional and ethical behaviour; cultural recognition and sensitivity; teamwork; accurate record-keeping.
Teaching and Learning Strategy
Learning will be facilitated using a range of teaching and learning methods, which may include: tutor facilitated and directed presentations and/or lectures, tutorial sessions, peer presentations and review, guest speakers from industry, online learning activities, computer-based training and activities, case studies.
Assessment Criteria
Assessment 1Portfolio of evidence100
Learning and Teaching Resource
Wintec Animal House
Wintec Teaching Surgery and Labs
Industry Work placement
Required Text:
An extended reading list will be supplied by the tutor at commencement of the module. This will be updated annually.