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Hotel Porter

Kaikawe Tueke

Hotel porters meet and greet guests, answer enquiries, assist with luggage and park guests' vehicles.

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Secondary education

There are no specific secondary educational requirements to become a hotel porter. However, NCEA Level 1 English and maths are preferred.

Study levels

  • Certificate
  • Up to NCEA Level 3

Useful experience

Useful experience for hotel porters includes:

  • any hospitality experience, such as working as a waiter/waitress or bartender
  • work in the tourism industry, such as being a tour guide
  • customer service experience, such as retail work.

What you will do

Hotel porters may provide some or all of the following services to guests:

  • greet and take them to rooms
  • move luggage
  • run errands
  • deliver mail, newspapers and messages
  • deliver meals and drinks to rooms
  • answer enquiries about local attractions and booking tours
  • book taxis and restaurants
  • park cars
  • take and collect guests to and from airports and other locations.

Hotel porters may also cover for reception desk staff when needed.

Skills and knowledge

Hotel porters need to have knowledge of:

  • hotel services and safety regulations
  • the local area and tourist attractions
  • local restaurants and transport services.
Pay

Hotel porters usually earn

$24-$29

per hour

Job opportunities
Good
Chances of getting a job as a hotel porter are good due to a shortage of workers.

Industry

Hospitality

Hotel porters meet and greet guests, answer enquiries, assist with luggage and park guests' vehicles.

Similar jobs in this industry

Entry requirements

There are no specific requirements for becoming a hotel porter, but a full driver's licence is an advantage.

Hotel porters gain their skills on the job, and can study towards a New Zealand Certificate in Accommodation (Level 3) while working.

Chances of getting a job

Good demand for hotel porters

Job opportunities for hotel porters are good because low unemployment and an increase in job vacancies means there is a shortage of people available to do this role.

According to the Census, 456 hotel porters worked in New Zealand in 2018.

Porters employed by hotels and motels

Hotel porters may work for:

  • international hotel/motel chains
  • privately owned hotels/motels
  • boutique hotels.

Find out more about training

Hospitality New Zealand
0800 500 503- www.hospitality.org.nz
Service IQ
0800 863 693 - www.serviceiq.org.nz

Progression and specialisations

Hotel porters may move into other jobs in the hotel such as hotel receptionist or waiter/waitress.

Working conditions

Hotel porters:

  • work part-time or full-time hours, including on weekends. Some hotels have night porters, who work from 11pm to 7am
  • work in the public areas of hotels
  • spend much of the day on their feet, and some of the day lifting and moving guests' luggage.

Physical Requirements

Hotel porters should be fit, healthy and reasonably strong, as they may do some heavy lifting and spend long hours on their feet. They should also have a tidy appearance.

Useful personal qualities

Hotel porters need to be:

  • friendly and helpful
  • polite and tactful
  • resourceful and reliable
  • organised
  • good at listening and communicating
  • able to work well as part of a team.

As porters deal with a wide range of people, they should also have an understanding and awareness of other cultures.

Industry

Hospitality

Hotel porters meet and greet guests, answer enquiries, assist with luggage and park guests' vehicles.

Similar jobs in this industry

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