PERS3207 – Client Journey
Module code
PERS3207
Module title
Client Journey
Prescription
The aim of this course is to develop the knowledge, skills and attributes to work in a professional hairdressing context.
NZQA Level
Level 3
NZQA Credits
15
Delivery method
- Web-Enhanced
Learning hours
- Total learning hours
- 150
Resources required
- Learning Outcomes
- LO1 Demonstrate professional behaviour and skills to hairdressing industry standards during the client's journey.
LO2 Reflect on professional behaviour and skills required to meet hairdressing industry standards during a client's journey. - Content
- Time management
Industry acceptable time frames
Building a client base
Customer care from entry to exit
Salon ethics
Covering a range of services
Health and safety of the client and others
Professional conversations, including product recommendations and after care
Continuous professional image to industry standards
Perform elementary styling tasks that will include a range of chemical and non-chemical services
Rebooking client
Customer satisfaction
Record keeping
Professional practice for the hairdressing industry
- Professional communication and interactions
- Making informed recommendations
- Following direction
- Personal hygiene and presentation
Reflective practice
Reflective cycles - Teaching and Learning Strategy
- Learning and teaching activities will employ a range of elements drawn from approved methods to align with the context of the learning (delivery mode, regional specific requirement, etc.) and any particular needs of the group of aakonga.
- Assessment Criteria
- Assessment in this course is achievement-based. Aakonga must submit all specified assessment items and obtain at least 50% overall in order to pass this course.
- Learning and Teaching Resource
- All required and recommended resources are advised to aakonga via course outlines.
