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ITPD813 – Management Support Systems

Module code
Module title
Management Support Systems
This module will develop a systematic knowledge of Management Support Systems (MSS), with particular reference to business intelligence, decision support systems (DSS), group support systems, knowledge management, and intelligent systems
  • IT1101
NZQA Level
Level 8
NZQA Credits
Delivery method
  • Web-Based
Learning hours
Total learning hours
Resources required
Learning Outcomes
Upon successful completion of this module students will be able to

1. Analyse the role of MSS within organisations
2. Analyse and evaluate the theories of decision-making and decision modelling
3. Analyse and evaluate a range of MSS and their characteristics
4. Analyse business intelligence requirements and strategies for an organisation
5. Critically analyse the use of MSS in a specific situation

Management Support Systems
- DSS and other management support systems
- The implications of different organisation structures for MSS strategies and models
- Generic characteristics of MSS
- MSS and MSS development tools
- Various special classes of MSS
- Effectiveness in the use of MSS

Business intelligence
- The use of data mining and data warehousing for obtaining BI
- Knowledge Management
- Business Performance Management
- Executive information systems
- Decision support systems
- Decision-making and decision modelling theories
- Decision-making processes and decision types
- Devise, apply and evaluate a decision modelling process

Group support systems
Knowledge management
Intelligent systems
Learning and Teaching Resource
Teaching methods will involve theoretical and practical classes, which may include but are not limited to lectures, tutorials, computer laboratory work, group activities and assignments
Teaching and Learning Strategy
An extended reading list will be supplied by the lecturer at commencement of the module. This will be updated annually.
Assessment Criteria
In order to receive a passing grade, students must achieve a minimum 40% average over all supervised tests and achieve 50% overall for the module.

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