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INFO602 – Business, Interpersonal Communications and Technical Writing

Module code
Module title
Business, Interpersonal Communications and Technical Writing
To enable students to develop an understanding of the principles and processes involved in effective interpersonal communication and technical writing used in managing client relationships.
  • BI1601
  • BI1804
NZQA Level
Level 6
NZQA Credits
Delivery method
  • Web-Supported
Learning hours
Total learning hours
Resources required
Learning Outcomes
1. Discuss and examine interpersonal communication theory and skills in an information
technology environment

2. Plan, investigate and present information in writing using standard business and technical
writing principles appropriate for an information technology environment

3. Demonstrate effective business presentation skills including planning, researching and

4. Analyse and apply communication protocols to effectively manage client relationships
- Communication process theory
- Effective listening
- Giving and receiving feedback
- Presentation skills
- Team/group work
- Cultural and intercultural communication
- Managing meetings
- Technical writing: range - emails, note-taking, instructional writing, reports, minutes,
agendas, personal brief.
Teaching and Learning Strategy
Teaching methods will involve theoretical and practical classes which may include but not limited to lectures, class discussions, tutorials, case studies, simulations, computer laboratory work, group activities, face-to-face and online activities.
Assessment Criteria
In order to receive a passing grade, students must achieve a minimum 40% average over all supervised tests and achieve 50% overall for the module.
Learning and Teaching Resource
Minimum of 50 as an overall mark from all individual weighted assessments
Required Textbooks
An extended reading list will be supplied by the tutor at commencement of the module. This will be updated annually.

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