BIPL411 – Personal Lending Skills (Automotive Industry)

Module code
Module title
Personal Lending Skills (Automotive Industry)
The purpose of this micro-credential is to provide learners with the broad operational and theoretical knowledge and skills required for personal lending within the context of the automotive industry.
  • BI2001
NZQA Level
Level 4
NZQA Credits
Delivery method
  • Not Web enabled
Learning hours
Directed hours
Self directed hours
Total learning hours
Resources required
Learning Outcomes
1. Explain responsible lending and the requirements of an Agent
2. Demonstrate client care and customer service techniques
3. Demonstrate professional and ethical behaviour
- lender responsibility principles
- client care
- customer service techniques
- responsible lending
- requirements of an Agent
- communication
- dealing with conflicts of interest
- problem solving
- working within industry frameworks
- duty of disclosure
- ethical and professional behaviour
- the legal context
Assessment Criteria
Assessment in this module is competency based. The portfolio of evidence is comprised of multiple components. To pass the module, learners must attempt and pass all assessment tasks.
Teaching and Learning Strategy
Learners undertake a blended approach to learning. Learners access and receive support through facilitator-led online activities and discussions, as well as independent research/study.
Learning and Teaching Resource
Students will be directed to relevant and up-to-date articles and online resources as appropriate.