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Tourism Operations 4​

Upon successful completion of the Tourism Operations 4 programme, you will be awarded the New Zealand Certificate in Tourism Level 4​​ Operations endorsement​


  • Semester 1 starts 9 February​ 2017
  • Semester 2 starts 13 July 2017
  • 1 semester fulltime
  • Fee Guideline: ​$3,100 per semester
  • Wintec City Campus , Hamilton ​

Tourism Operations 4 is designed for students who are interested in working in the tourism sector in an operational role. You will learn the skills and knowledge to support and enhance the delivery of a quality visitor experience across a range of organisations in the tourism industry.

In this programme you will develop skills and knowledge of New Zealand destinations, tourism experiences, customer service and business systems. You will visit tourist attractions as part of your learning. Destinations may include Auckland to visit the Sky Tower and Sky City, Rotorua to visit the Buried Village, Mitai Village or Tamakai Village and local attractions such as the Hamilton Gardens and Waikato River Explorer. 

Wintec is an official City and Guilds approved centre. Our programmes have City and Guild programmes embedded in them, meaning that you'll not only be working towards an NZQA accredited qualification, you'll also be able to sit the exam for a City and Guilds qualification at the end of your studies. City and Guilds qualifications are recognised in over 100 countries around the world.


Schedule of Modules

Module CodeModule TitleLevelCreditsPre-RequisitesCo-RequisitesAssessment Standard
Tourism Experience​

Customer Service ​
TOUR403Tourism Business Systems​
TOUR404Introduction to Tourism Workplaces

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Entry Requirements:

Candidates are required to have:

24 credits at NCEA Level 1 including 12 credits in English or Māori, 10 Literacy credits at NCEA Level 1 or above (5 credits each in reading and writing), and 10 Numeracy credits at NCEA Level 1 or above; or

A relevant qualification at NZQF Level 2 or above; or

Wintec Certificate in Service Industries Sector (Level 3) (including the tourism course); or

New Zealand Certificate in Tourism (Level 3); or Equivalent.

Candidates who have English as a second language are required to have an International English Language Test System (IELTS) score of 5.5, with no individual band score lower than 5; or equivalent.

Candidates aged under 20 years who do not meet the entry requirements but who can demonstrate a reasonable chance of success through other educational attainment and/or work/life experience may be eligible for provisional entry at the discretion of the Centre Director or designated nominee.

Candidates aged over 20 years who do not meet the entry requirements but whose skills, education or work experience indicate that they have a reasonable chance of success may be eligible for special admission at the discretion of the Centre Director or designated nominee.

All candidates who do not meet the entry requirements will be required to attend an interview. 

Career/further opportunities:

Graduates of the programme will have the skills and knowledge to work in a wide variety of positions in the tourism industry. Roles may include inbound tourism operator, cabin crew, attraction supervisor, transport provider, airport ground crew, or tourist information supervisor.

​This programme can pathway to the Tourism Management 5 or to Wintec’s Bachelor of Applied Management.

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