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Terms & Conditions

Unless otherwise agreed in writing with Wintec, the following terms and conditions will apply to all Wintec Professional Programmes.

1. Cancellation policy

If you want to withdraw from a programme, transfer into another, or substitute yourself with somebody else, please send the request in an email to the Wintec Professional Programmes Team.

Before the programme has started

If you cancel your enrolment more than 15 working days before the scheduled start date, we will refund your programme fee in full.

Any cancellations or requests for transfers or substitutions received after that time will incur the following cancellation fee or transfer/substitution fee (where applicable):

Date of cancellation/transferRefund amount
Between 15 and 6 working days prior to the start date50% of the programme fee
5 working days or less prior to the start date25% of the programme fee

Wintec may waive the penalty to transfer programmes in its sole discretion, depending on class numbers.

After the programme has started

No refund will be given if you:

  • fail to attend a programme in which you are enrolled; or
  • withdraw from a programme once the programme has commenced for any reason, including illness or accident preventing attendance.

If you withdraw from a programme due to illness or accident, you may enrol in the same programme later provided you can produce a doctor’s certificate for the relevant dates.


In the case of you requiring a refund, please provide proof of your bank details, showing your name and the account number on the same form. This may be a deposit slip or the details at the top of a bank statement, and please black out any personal information. It is Wintec policy not to refund to credit cards.

Refunds are processed weekly and will appear in your bank account shortly after the payment run.

Note: If a third party has paid for the programme, the third party will receive the refund.


2. Course cancellation by Wintec

Wintec may cancel or change the contents, delivery dates or teaching methods of any programme due to a lack of student demand, resource unavailability or any other unforeseen circumstances.

Wintec will not pay for your travel or any related costs under any circumstances, including in the event of programme cancellation by Wintec.

If a programme is cancelled or rescheduled by Wintec, you will be given the opportunity to either:

  • attend the same programme on another date; or
  • transfer to another Programme (any difference between the cost of the programmes will be agreed and settled before the final enrolment is confirmed); or
  • receive a full refund for the cost of the programme.

3. Substitutions

If you cannot attend your programme, you may nominate a substitute to attend instead.

Requests for substitutions must be submitted in advance (no less than 15 working days prior to the programme start date). Wintec will review each request on a case-by-case basis, allowing for any prerequisites and any work required before the programme starts.

All substitutions are subject to the discretion of the Professional Programme Administrator.

4. Fees

All fees are processed in New Zealand Dollars. New Zealand GST of 15% will apply to all purchases.

5. Trading information

Wintec is a New Zealand Crown Entity, 100% owned by the New Zealand Government - as formed under the New Zealand Education Act 1989.

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