TE00057 – Customer Service
Module code
TE00057
Module title
Customer Service
Prescription
This unit standard is for people entering or employed in the service sector who wish to build their customer service skills. People credited with this unit standard are able to: identify elements of good service in a given situation; provide customer service in a given situation; and respond to customer complaints in a given situation.
Programmes
- BT0101
- FT0101
- TE0807
- TE0814
- TE0815
- TE1005
- TE1008
- TE1204
NZQA Level
Level 2
NZQA Credits
2
Delivery method
- Not Web enabled
Learning hours
- Total learning hours
- 20
Resources required
