RS28101 – Professionalism for the Beauty, Body & Spa Industry
Module code
RS28101
Module title
Professionalism for the Beauty, Body & Spa Industry
Prescription
The purpose of this modules is to provide students with professional beauty, body and spa therapy industry practices in personal appearance, internal and external customer service, communication skills, first aid, health and safety. his modules also aims to develop practical retail selling skills, reception services, clinic set up and maintenance, client consultations, ethical clinic practices, code of ethics and time management.
Programmes
- RS0801
NZQA Level
Level 4
NZQA Credits
15
Delivery method
- Web-Enhanced
Learning hours
- Directed hours
- 110
- Self directed hours
- 40
- Total learning hours
- 150
Resources required
- Learning Outcomes
- On completion of this module students will be able to:
1. Present themselves professionally
2. Provide professional customer service in a beauty therapy environment
3. Communicate effectively in a beauty therapy environment
4. Apply first aid
5. Maintain a healthy and safe work environment in a beauty clinic
6. Sell retail beauty products
7. Provide reception services in a beauty therapy clinic
8. Set up and maintain a beauty therapy clinic for daily operations
9. Provide client consultations
10. Implement an ethical code of practice
11. Manage their daily working schedule in a beauty clinic - Content
- - Professional dress standards
- Personal make up
- Personal grooming
- Personal hygiene
- Customer service and care
- Body language
- Verbal communication skills
- Written communication skills
- Face to face communication skills
- Telephone skills
- First Aid as per unit standards 6400, 6401, 6402
- Health and Safety as per unit standard 497
- Recommending beauty products and services
- Add-ons
- Up-selling
- Client referrals and re-bookings
- Cash handling
- Accepting client payments
- Maintain point of sale system
- Eftpos transactions
- Merchandising and displaying beauty products
- Individual beauty station set up and maintenance
- Clinic set up and maintenance
- Maintaining client consultation records
- Beauty therapy code of ethics
- Managing reception, client consultation and clinic set up timin - Teaching and Learning Strategy
- - Demonstration lessons
- Practical lessons
- Practical application
- Theory lectures
- Tutorials
- Handout notes
- Group work
- Group discussion
- Guided questions and answers
- Guest speakers
- Work books
- Case studies - Evidence of Achievement
- When undertaking this module candidates also undertake an on-line assessment towards the City and Guilds Certificate in Beauty Therapy.
