TOUR404 – Introduction to Tourism Workplaces
Module code
TOUR404
Module title
Introduction to Tourism Workplaces
Prescription
To enable students to apply the workplace practices required of a tourism workplace including: teamwork, team leadership, risk management, and compliance with relevant Acts and health and safety legislation. Students will complete 30 hours of work experience in a suitable context.
Programmes
- BI1604
NZQA Level
Level 4
NZQA Credits
15
Delivery method
- Web-Supported
Learning hours
- Directed hours
- 80
- Self directed hours
- 70
- Total learning hours
- 150
Resources required
- Learning Outcomes
- 1: Apply knowledge of human resource operations and practices that support effective
communication and customer service delivery in a tourism organisation.
2: Demonstrate an understanding of the rights and responsibilities of employees, employers
and clients in tourism workplaces in relation to relevant legislation, regulations and industry
standards.
3: Maintain appropriate workplace standards of professional behaviour and practice. - Content
- - Organisational structures and processes; including organisational structures and their
development, workplace standards of practice, operation and legislation, tourism jobs and
skill requirements in a tourism workplace including teamwork and leadership
- Human resource operations and processes for a tourism organisation; including recruitment
and selection practices, job description and person specifications, curriculum vitae/rsum
requirements, induction and people development
- Relevant legislation, regulations, standards and guidelines; risk management
- Work experience component; practical experience of tourist workplaces including business
systems and customer service experience. - Teaching and Learning Strategy
- Practical - 30-hour work experience; workshops; group activities; includes team work, time management skills, recording of evidence, work experience site and tutor feedback on professional practice and behaviour.
Theory - includes face-to-face, web-supported lectures and tutorials; use of 'Moodle' and the internet; inquiry-based learning. - Assessment Criteria
- Assessment in this module is mixed-mode. The portfolio is achievement-based and comprised of multiple components, all compulsory. Candidates must attempt all components of the portfolio. Candidates must also meet all the requirements of the competency-based assessment to be eligible for a final grade for this module. The final grade will be based on the overall grade from the portfolio Candidates must achieve a minimum C grade pass overall to pass the module.
- Learning and Teaching Resource
- Relevant legislation, regulations, standards and guidelines include:
- Human Rights Act 1993
- Employment Relations Act
- Health and Safety in Employment Act 1992
- Privacy Act 1993
- Fair Trading Act 1986
Required Text:
An extended reading list will be supplied by the tutor at commencement of the module. This will be updated annually.
