DIST301 – Effective Workplace Practices
Module code
DIST301
Module title
Effective Workplace Practices
Prescription
In this module students will explain health, safety, security, and standard operating procedures relevant to a distribution facility, including internal and external customer service, and apply a code of conduct.
Programmes
- TC1902
NZQA Level
Level 3
NZQA Credits
15
Delivery method
- Web-Enhanced
Learning hours
- Total learning hours
- 150
Resources required
- Teaching and Learning Strategy
- As per Ako: Teaching and Learning Directions – Project-based learning, Blended Learning
- Learning Outcomes
- 1. Apply health, safety and security practices in a distribution facility.
2. Apply standard operating procedures and a code of conduct in a distribution facility.
3. Provide internal and external customer service within a distribution facility. - Content
- Health, safety and security practices:
? Practices relevant to establishment requirements
? Roles and responsibilities
? Procedures for responding and reporting
? Manual handling techniques
? Hazard identification and actions to minimise, isolate or eliminate hazards
? Personal protective equipment
? Accident and incident reports
? Customer and establishment security
? External contractors and access requirements
? First aid
? Communication practices for health and safety
Standard operating procedures:
? Procedures relevant to establishment requirements
? Code of conduct roles and responsibilities
? Levels of delegation and reporting requirements
? Environmental and sustainability requirements
? Personal presentation and confidentiality requirements
? Consequences of non-compliance
? Communication practices when applying standard operating procedures
Customer Service:
? Information about service requirements
? Customer interactions
? Advice and information to customers
? Communication practices for customer service - Assessment Criteria
- This module is assessed using a mix of achievement-based and competency-based assessment. Students must meet the competency requirements of the embedded unit standards, attempt all achievement-based assessment tasks, gain a minimum mark of 80% for the practical assessment, and an overall mark of 50% in order to pass and receive credit for this module.
- Learning and Teaching Resource
- A reading and resources list will be supplied by the tutor at the commencement of the module. This will be updated annually. Resources will include:
? Wintec workbooks
? Mechanical handling equipment e.g. forklift, pallet truck, reach truck, general freight vehicle
? Safety equipment
? External provider for first aid training
