COMS302 – Stakeholder Engagement

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Module code
COMS302
Module title
Stakeholder Engagement
Prescription
To enable students to understand and apply communication skills and stakeholder engagement tools for technicians working in an electrotechnology or telecommunications environment.
Programmes
  • TE1601
NZQA Level
Level 3
NZQA Credits
5
Delivery method
  • Web-Supported
Learning hours
Directed hours
30
Self directed hours
20
Total learning hours
50
Resources required
Learning Outcomes
1:Identify stakeholders and their requirements within an electrotechnology or telecommunications environment
2:Demonstrate knowledge of stakeholder engagement within an electrotechnology or telecommunications environment
3:Demonstrate knowledge of communication and service techniques to manage tensions during stakeholder engagement within an electrotechnology or telecommunications environment
4:Demonstrate knowledge of the escalation process within an electrotechnology or telecommunications environment
5:Communicate with stakeholders in an electrotechnology or telecommunications environment
Content
-stakeholders and their requirements
-communication and service techniques
-effective engagement with stakeholders
-job progress and handover strategies
Teaching and Learning Strategy
Learning will be by way of structured distance learning, either by hardcopy written material and assessments or by on-line learning and assessment. Students will be encouraged to research some aspects by way of library/database and/or internet searches for pertinent material.
Assessment Criteria
Task 1Written assessment80
Task 2Stakeholder communication exercise20