COVID-19 FAQ page image

COVID-19 frequently asked questions 

Wintec is operating under Alert Level 2, and we are here to support our tauira - students’ learning. Together we are working with our learners to support your education.

Please find answers to your most frequently asked questions on this page, which we will continue to update as we hear more from you. 

If you need help, for any situation affecting your wellbeing or your study, you can email us at

If you have a question we can add to this page, please email


As a Wintec student, what does the current Alert Level 2 mean for me?

At Alert Level 2, we need your support to protect New Zealand and eliminate Covid-19. 

At Wintec, all learning and exams, unless you are advised otherwise, will continue online.

At Alert Level 2:

  • Keep your distance from people - 2 metres outside your home and 1 metre in workplaces and at Wintec
  • Delta variant is highly infectious. Practise good hygiene
  • Wear a face covering when in public-facing situations. You MUST wear a face covering when attending Wintec Health Services, in the hubs and when in any customer-facing interaction
  • Practise good hygiene
  • Use the contact tracer app and ensure Bluetooth is on
  • If you feel unwell, please isolate and get tested
  • Check the locations of interest listed by the Ministry of Health and follow the guidelines.
  • Read the Ministry of Education advice for tertiary students



Can I access Wintec buildings and services including health services during Alert Level 2?

When on Wintec campuses, masks must be worn inside the hubs, libraries, cafés (unless eating or drinking), and reception areas including Student Learning Services and Te Kete Kōnae.

City Campus

  • The City Hub is open.
  • The City campus Library is open for all students and also operating online.
  • ITS Help Desk is open, email or call 0800 494 6832. You can also return loan technology e.g. laptops, vodems and accessories. Remember your ID card.
  • CaterPlus Café and the Sushi Hub are open.
  • Wintec Health Services clinic on the City campus is open. Please call 07 834 8869 to make an appointment.
  • Kidz@Wintec is open.
  • Wintec Student Enrolment and Information Centre is open at the City campus from 8.00am-4.00pm.

Rotokauri Campus

  • The Rotokauri Hub (S Block) is open.
  • The Readout Café is open.
  • The Library is open but not staffed and it is operating online.
  • Health Services at Rotokauri is closed but you can still organise an appointment or seek medical advice. Please call 07 834 8869, do not attend in person.




I’m feeling overwhelmed - what support is available to me at Wintec?


  • Wintec counsellors are available for support. Email to ask about a session.
  • You can also contact our Wintec chaplain, Carissa Allen for support, email
  • If you’re an international student, our International team is here to help you. Email, if you have an urgent issue, call the 24/7 number 021 703 730.
  • If you need IT support, email
  • Wintec students can also access  external counselling service, Benestar. Contact them on 0800 360 364 or email to arrange an appointment via phone-based counselling during this challenging time.  You will need to let them know you are a Wintec student.
  • Or if you are not sure what help would be best right now email and we can put you in touch with support.

What other external support resources are available to me?


  • For answers to questions about student allowance and living costs payments refer to StudyLink.
  • For health advice, refer to the Ministry of Health.
  • For government advice on Covid-19, refer to the Covid-19 NZ website.
  • For more student advice, refer to the Ministry of Education.
  • Find help with feelings of isolation or stress here: and
  • If at any time you wish to speak to someone you can free call or text 1737 to talk to a trained counsellor for free through the Ministry of Health. 
  • For localised support including food delivery, counselling and employment support contact Here to help u.
I’m worried I may have come in contact with Covid-19. What do I do?

If you were in any places the Covid-19 Government tracing team are concerned about, then you may get a phone call if you used the contact tracing app.

View the current locations of interest. If you were in any of the locations specified at the relevant times, then please follow the Ministry of Health advice around casual or casual plus contacts. 

If you have symptoms, then please get tested. If not, please try not to stress about it. Find information on Covid-19 testing, including where to find testing centres here. If you have been tested or confirmed with COVID-19, you will also need to complete the Wintec COVID-19 update form.

If you are required to self-isolate please fill in this form so that Wintec can offer you support and advice around your work or study situation.

Support services

What student support services are available? 

Wintec Support Services are operating and we are here for you.

Check-out the Learner Success Toolkit designed to help you through your study journey and connect you to additional support services.

At Alert Level 2, our City campus and Rotokauri Hub, Library and ITS Helpdesk  are open and we are also operating our library online and Health Services is open by appointment.

Wintec counsellors are available for support. Email to ask about a session.

You can also contact our Wintec chaplain, Carissa Allen for support, email

If you’re an international student, our International team is here to help you. Email

If you need IT support, email or visit the Service Desk at the City campus Library. You can also return loan laptops and vodems here.

If you require a JP for certifying your Fees Free declarations, Study Link and Real Me documents etc., this may still be possible electronically.  Please email Rachel Posa, JP (Wintec Student Learning Services) for more details, along with your full name, student ID number and the nature of your request.

Or if you are not sure what help would be best right now, email and we can put you in touch with support.


Course information

Do we still have to submit hard copies of our assessments?

Your tutor will update you on this. 

Will marking and assessment concessions be more flexible?

We recognise that this is a stressful time for everyone and will be taking students situations into consideration. Keep communicating with your tutors if you are struggling or you feel your performance is impaired and follow normal processes. We are certainly taking a gentle approach in these uncertain times.

Will our assessments be changing?

Your tutor is working through any changes to assessments, group or otherwise, and will communicate to you as soon as possible. If you are still unsure about your assessments, please get in touch with your tutor ASAP. If you need an extension for any assessments, then discuss this with your tutor. If you still need clarity, then talk to the team manager for that programme.

What if I need specialist equipment to complete an assessment, but I don't have it? 

As all Wintec campuses are only partially open, you may not have access to specialist software and equipment in our computer labs. Some software is now available in the cloud so that staff and students can get access to it. Contact your tutor to find out what the situation is with the software you require.

Will I be able to access one on one support with my tutor?

This should be possible. Contact your tutor via email and request a specific time to meet with them on-line via zoom. Remember that they will be busy with other students too, so be ready with specific questions and perhaps even email some questions through so that they can prepare before they meet with you.

I don't have a laptop/computer at home - can Wintec help?

Let us know. Email your student name, ID number, centre, programme/module, home address and contact phone number to or call us on 0800 2 WINTEC.

I need to return loan technology e.g. Laptop, vodem

Please bring your loan technology into the ITS helpdesk at the City or Rotokauri Hub. Remember to bring the accessories you received with it e.g. charger, bag, mouse etc. and your Wintec ID. Thank you, we really appreciate the return of these items.

Can we get access to specialist software/equipment during this time? (At no cost.)

Some software is now available in the cloud, so that staff and students can get access to it. Contact your tutor to find out what the situation is with the software you require. 

I need access to Microsoft 365 for my online learning, can Wintec give this to me at a discount?

Yes, Wintec students can get Microsoft 365 for free. Click here to get more information and steps on how to download this software.

International students

As an international student, where can I get relevant and useful updates on the Covid-19 situation?

The official Covid-19 website  provides reliable information. It also provides help and advice in other languages.

Don’t forget to check the Wintec Covid-19 page for up to date information on what is happening in the country and at Wintec here.

Are International students eligible for any financial support?

Yes financial help is available.

The Wintec Manaaki Financial Support Grant is available to students who need immediate and temporary financial help. You can apply here. You will need to explain what's changed in your situation and why you no longer have money for your day to day living expenses. It’s also a good idea to explain how much you need, what you will use the money for and how much your living expenses are. The more specific information you can provide, the better. If you have enough money in your bank account to pay for your living expenses, you should be using this money now. 

Further support may be available from your Embassy, High Commission or Consulate. Click here to find your representative in New Zealand.

I am feeling a bit stressed and worried, who can I talk to?
Your wellbeing and academic success are important to us – we’re here to help. Contact the International Student Advisors at or for urgent issues, call the 24/7 number, 021 703 730, to talk to one of the student support team. Once we better understand your situation, we’ll be able to connect you with appropriate support and help you. You can also meet with one of the Wintec counsellors. Email to make an appointment or meet online. To talk to a professional counsellor, any time day or night, call 1737.
I have a few questions about life in New Zealand, where can I get information?

The International Student support team are here to help you. Contact them at They have a lot of experience and resources available to answer your questions.   

It’s a good idea to register with NauMai NZ , too. Naumai NZ are New Zealand Education’s official support website for international students. You will find useful resources and information about life, work, study, Covid-19 – everything you need to know while you’re in New Zealand. When you join, you will receive regular email updates regarding study, visas, healthcare, finances, Covid-19 and more.

How can I stay up to date with news about international student support, events and activities?
Join the Wintec International Students closed Facebook group and connect with your community. You'll get updates and find out about events and activities. You can also contact Coco at or email, with general questions. Be sure to read our emails too!

Waikato Trades Academy (WTA)

I am doing a WTA course. Is this still going ahead?

Your school will update you about WTA for 2022.

How do I access my WTA course online?

To access your online learning site (Moodle) and course information, click here.

Follow the link and log in using your 'Username' and 'Password' details.  
Once you have logged in, you will see the course or courses that you are enrolled in on your dashboard. 

This also includes a course named 'Keteparaha - Toolbox of Resources'. This course contains helpful information and resources about learning online, meeting the team, and how to get support. Please take the time to have a look at this. We have also attached a Student Moodle User Guide with some basic instructions on how to navigate your way around Moodle.

If you select your course, it will open your programme's Moodle site. Our expectation is that you will log in to Moodle on your normal designated Trades Academy days. This is when your tutors will be available for any questions or additional support. You should continue to work on your schoolwork, as assigned through your school, for the remaining days of the week.

I don’t know my WTA login or password.

If you need your login and/or password, head to the "student password portal" and follow the instructions to find your username and reset your password or:

How to reset your Moodle password

  • Go to
  • Click “Moodle” then “Log in” or “Wintec Login”
  • Click “Don’t know or forgotten your username or password”
  • Click “Start or "Continue process”
  • Enter your username that can be found in the above link or Don’t know or can’t remember your username? Find it here.
  • Once you’ve entered your username, you will need to either enter the last 4 digits of your phone number to receive a token or enter the start of your email address to receive a token via email. If your phone number or email address isn’t correct, please get a hold of your student advisor who can update this information for you.
  • Once you have received a token, enter the digits, and proceed to change your password.
  • Remember to save your username and password securely for future reference.


I have questions about my WTA course.

If you have any questions please contact your tutor, their contact details are available for you on the main page of your Moodle programme site. If you are having issues logging into Moodle for the first time, you can contact your student advisor.

WTA Student Advisors:

Jackie Uerata:  

Yvonne Maru:

Will Helu:

Natalie Freeman:

Tuakura Ford:

Tori Mitchell:

Danielle Marsh:


How motherhood inspired Jessie to follow her teaching dreams

A woman holding her young daughter stands in front of a wall of balloons. The woman is smiling and her daughter is eating an icecream.

Becoming a mother to Mirahn gave Wintec student Jessie Adamson the kickstart she needed to pursue her dreams in Early Childhood Education. 

Jessie Adamson’s desire to spend more time with her young daughter was the fire in her belly she needed to follow her dream to becoming an early childhood educator.

Adamson, who came to Huntly, New Zealand from Papua New Guinea in 2010, is almost through her first year of studies in the Te Paetahi Akoranga Bachelor of Teaching (Early Childhood Education) programme at Wintec.

Although she always had a passion and affinity for working with children, it wasn’t until the birth of her daughter, Mirahn, in 2018 when Adamson decided to take the plunge and enrol in the degree-level programme at Wintec.

“I always wanted to do work as an early childhood educator, but I never pushed myself to do it,” she says.

“Once I had my daughter, I decided to get my act together and do it. I wanted to be a good role model for her, and I’ve never looked back since. It’s the best decision I’ve ever made,” she says with a smile.

Growing up in Papua New Guinea, Adamson’s passion for being with children started at an early age as looking after kids was part of her everyday life.

“It was normal for us to always look after kids that were younger than us. If my aunties needed to cook or do the washing, responsibilities would fall back on us,” she remembers.

“I actually really enjoyed it though, and I was passionate about it. I wanted to pursue it as a career but back home, it wasn’t really doable. In New Zealand there is so much opportunity to develop in that field.”

As a solo mum, Adamson finds juggling work and study challenging, but has a positive role model in her own mother, who was also a solo parent.

“Being a mother and studying is really challenging. But my mum was a single mum so seeing her handle it has given me guidance. And there were six of us, so me having one feels like nothing compared to that,” she says.

“She’s my role model. She prepared me for this in a way that I wasn’t aware of, and I have that continued help and support from her as well as we live together in Huntly.”

An aspect of this career path that appealed to Adamson, is the prospect of being able to spend time with her daughter while she works.

“I have mum guilt because I feel like I don’t spend enough time with my daughter because I’m studying and working. I do assessments on the weekends too so I’m very busy,” says Adamson.

“When I graduate, it would brilliant to get a full-time job where my daughter goes to daycare. Being able to spend as much time as I can with her would be a dream come true.”

An added challenge has been studying during Covid-19 lockdown, an experience Adamson describes as “a big challenge”.

“My brother and his partner came over with their child just before lockdown. So I was also looking after my niece during that time as her father was an essential worker.

“It was a full house, the kids were running everywhere! I was just trying to keep sane. But I pulled through, and I’m really proud of myself for that,” she says.

Although this compromise is challenging for her, Adamson has no regrets about entering her field of study and is glowing with positivity about what she is learning.

“This is my first experience with tertiary education and I had no idea what to expect. But it’s just amazing. There’s so much learning – we’re always unpacking new things that I never would have imagined,” she beams.

“There are so many teachings connected to what we’re learning and the way our lecturers weave that into raising brilliant children for the future is amazing. It’s such a new and brilliant experience.”

Interested in studying a Te Paetahi Akoranga Bachelor of Teaching (Early Childhood Education)?

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