COVID-19 FAQ page image

COVID-19 frequently asked questions 

Wintec is operating under Alert Level 2, and we are here to support our tauira - students’ learning. Together we are working with our learners to support your education.

Please find answers to your most frequently asked questions on this page, which we will continue to update as we hear more from you. 

If you need help, for any situation affecting your wellbeing or your study, you can email us at

If you have a question we can add to this page, please email


As a Wintec student, what does the current Alert Level 2 mean for me?

At Alert Level 2, we need your support to protect New Zealand and eliminate Covid-19. 

At Wintec, all learning and exams, unless you are advised otherwise, will continue online.

At Alert Level 2:

  • Keep your distance from people - 2 metres outside your home and 1 metre in workplaces and at Wintec
  • Delta variant is highly infectious. Practise good hygiene
  • Wear a face covering when in public-facing situations. You MUST wear a face covering when attending Wintec Health Services, in the hubs and when in any customer-facing interaction
  • Practise good hygiene
  • Use the contact tracer app and ensure Bluetooth is on
  • If you feel unwell, please isolate and get tested
  • Check the locations of interest listed by the Ministry of Health and follow the guidelines.
  • Read the Ministry of Education advice for tertiary students



Can I access Wintec buildings and services including health services during Alert Level 2?

When on Wintec campuses, masks must be worn inside the hubs, libraries, cafés (unless eating or drinking), and reception areas including Student Learning Services and Te Kete Kōnae.

City Campus

  • The City Hub is open.
  • The City campus Library is open for all students and also operating online.
  • ITS Help Desk is open, email or call 0800 494 6832. You can also return loan technology e.g. laptops, vodems and accessories. Remember your ID card.
  • CaterPlus Café and the Sushi Hub are open.
  • Wintec Health Services clinic on the City campus is open. Please call 07 834 8869 to make an appointment.
  • Kidz@Wintec is open.
  • Wintec Student Enrolment and Information Centre is open at the City campus from 8.00am-4.00pm.

Rotokauri Campus

  • The Rotokauri Hub (S Block) is open.
  • The Readout Café is open.
  • The Library is open but not staffed and it is operating online.
  • Health Services at Rotokauri is closed but you can still organise an appointment or seek medical advice. Please call 07 834 8869, do not attend in person.




I’m feeling overwhelmed - what support is available to me at Wintec?


  • Wintec counsellors are available for support. Email to ask about a session.
  • You can also contact our Wintec chaplain, Carissa Allen for support, email
  • If you’re an international student, our International team is here to help you. Email, if you have an urgent issue, call the 24/7 number 021 703 730.
  • If you need IT support, email
  • Wintec students can also access  external counselling service, Benestar. Contact them on 0800 360 364 or email to arrange an appointment via phone-based counselling during this challenging time.  You will need to let them know you are a Wintec student.
  • Or if you are not sure what help would be best right now email and we can put you in touch with support.

What other external support resources are available to me?


  • For answers to questions about student allowance and living costs payments refer to StudyLink.
  • For health advice, refer to the Ministry of Health.
  • For government advice on Covid-19, refer to the Covid-19 NZ website.
  • For more student advice, refer to the Ministry of Education.
  • Find help with feelings of isolation or stress here: and
  • If at any time you wish to speak to someone you can free call or text 1737 to talk to a trained counsellor for free through the Ministry of Health. 
  • For localised support including food delivery, counselling and employment support contact Here to help u.
I’m worried I may have come in contact with Covid-19. What do I do?

If you were in any places the Covid-19 Government tracing team are concerned about, then you may get a phone call if you used the contact tracing app.

View the current locations of interest. If you were in any of the locations specified at the relevant times, then please follow the Ministry of Health advice around casual or casual plus contacts. 

If you have symptoms, then please get tested. If not, please try not to stress about it. Find information on Covid-19 testing, including where to find testing centres here. If you have been tested or confirmed with COVID-19, you will also need to complete the Wintec COVID-19 update form.

If you are required to self-isolate please fill in this form so that Wintec can offer you support and advice around your work or study situation.

Support services

What student support services are available? 

Wintec Support Services are operating and we are here for you.

Check-out the Learner Success Toolkit designed to help you through your study journey and connect you to additional support services.

At Alert Level 2, our City campus and Rotokauri Hub, Library and ITS Helpdesk  are open and we are also operating our library online and Health Services is open by appointment.

Wintec counsellors are available for support. Email to ask about a session.

You can also contact our Wintec chaplain, Carissa Allen for support, email

If you’re an international student, our International team is here to help you. Email

If you need IT support, email or visit the Service Desk at the City campus Library. You can also return loan laptops and vodems here.

If you require a JP for certifying your Fees Free declarations, Study Link and Real Me documents etc., this may still be possible electronically.  Please email Rachel Posa, JP (Wintec Student Learning Services) for more details, along with your full name, student ID number and the nature of your request.

Or if you are not sure what help would be best right now, email and we can put you in touch with support.


Course information

Do we still have to submit hard copies of our assessments?

Your tutor will update you on this. 

Will marking and assessment concessions be more flexible?

We recognise that this is a stressful time for everyone and will be taking students situations into consideration. Keep communicating with your tutors if you are struggling or you feel your performance is impaired and follow normal processes. We are certainly taking a gentle approach in these uncertain times.

Will our assessments be changing?

Your tutor is working through any changes to assessments, group or otherwise, and will communicate to you as soon as possible. If you are still unsure about your assessments, please get in touch with your tutor ASAP. If you need an extension for any assessments, then discuss this with your tutor. If you still need clarity, then talk to the team manager for that programme.

What if I need specialist equipment to complete an assessment, but I don't have it? 

As all Wintec campuses are only partially open, you may not have access to specialist software and equipment in our computer labs. Some software is now available in the cloud so that staff and students can get access to it. Contact your tutor to find out what the situation is with the software you require.

Will I be able to access one on one support with my tutor?

This should be possible. Contact your tutor via email and request a specific time to meet with them on-line via zoom. Remember that they will be busy with other students too, so be ready with specific questions and perhaps even email some questions through so that they can prepare before they meet with you.

I don't have a laptop/computer at home - can Wintec help?

Let us know. Email your student name, ID number, centre, programme/module, home address and contact phone number to or call us on 0800 2 WINTEC.

I need to return loan technology e.g. Laptop, vodem

Please bring your loan technology into the ITS helpdesk at the City or Rotokauri Hub. Remember to bring the accessories you received with it e.g. charger, bag, mouse etc. and your Wintec ID. Thank you, we really appreciate the return of these items.

Can we get access to specialist software/equipment during this time? (At no cost.)

Some software is now available in the cloud, so that staff and students can get access to it. Contact your tutor to find out what the situation is with the software you require. 

I need access to Microsoft 365 for my online learning, can Wintec give this to me at a discount?

Yes, Wintec students can get Microsoft 365 for free. Click here to get more information and steps on how to download this software.

International students

As an international student, where can I get relevant and useful updates on the Covid-19 situation?

The official Covid-19 website  provides reliable information. It also provides help and advice in other languages.

Don’t forget to check the Wintec Covid-19 page for up to date information on what is happening in the country and at Wintec here.

Are International students eligible for any financial support?

Yes financial help is available.

The Wintec Manaaki Financial Support Grant is available to students who need immediate and temporary financial help. You can apply here. You will need to explain what's changed in your situation and why you no longer have money for your day to day living expenses. It’s also a good idea to explain how much you need, what you will use the money for and how much your living expenses are. The more specific information you can provide, the better. If you have enough money in your bank account to pay for your living expenses, you should be using this money now. 

Further support may be available from your Embassy, High Commission or Consulate. Click here to find your representative in New Zealand.

I am feeling a bit stressed and worried, who can I talk to?
Your wellbeing and academic success are important to us – we’re here to help. Contact the International Student Advisors at or for urgent issues, call the 24/7 number, 021 703 730, to talk to one of the student support team. Once we better understand your situation, we’ll be able to connect you with appropriate support and help you. You can also meet with one of the Wintec counsellors. Email to make an appointment or meet online. To talk to a professional counsellor, any time day or night, call 1737.
I have a few questions about life in New Zealand, where can I get information?

The International Student support team are here to help you. Contact them at They have a lot of experience and resources available to answer your questions.   

It’s a good idea to register with NauMai NZ , too. Naumai NZ are New Zealand Education’s official support website for international students. You will find useful resources and information about life, work, study, Covid-19 – everything you need to know while you’re in New Zealand. When you join, you will receive regular email updates regarding study, visas, healthcare, finances, Covid-19 and more.

How can I stay up to date with news about international student support, events and activities?
Join the Wintec International Students closed Facebook group and connect with your community. You'll get updates and find out about events and activities. You can also contact Coco at or email, with general questions. Be sure to read our emails too!

Waikato Trades Academy (WTA)

I am doing a WTA course. Is this still going ahead?

Your school will update you about WTA for 2022.

How do I access my WTA course online?

To access your online learning site (Moodle) and course information, click here.

Follow the link and log in using your 'Username' and 'Password' details.  
Once you have logged in, you will see the course or courses that you are enrolled in on your dashboard. 

This also includes a course named 'Keteparaha - Toolbox of Resources'. This course contains helpful information and resources about learning online, meeting the team, and how to get support. Please take the time to have a look at this. We have also attached a Student Moodle User Guide with some basic instructions on how to navigate your way around Moodle.

If you select your course, it will open your programme's Moodle site. Our expectation is that you will log in to Moodle on your normal designated Trades Academy days. This is when your tutors will be available for any questions or additional support. You should continue to work on your schoolwork, as assigned through your school, for the remaining days of the week.

I don’t know my WTA login or password.

If you need your login and/or password, head to the "student password portal" and follow the instructions to find your username and reset your password or:

How to reset your Moodle password

  • Go to
  • Click “Moodle” then “Log in” or “Wintec Login”
  • Click “Don’t know or forgotten your username or password”
  • Click “Start or "Continue process”
  • Enter your username that can be found in the above link or Don’t know or can’t remember your username? Find it here.
  • Once you’ve entered your username, you will need to either enter the last 4 digits of your phone number to receive a token or enter the start of your email address to receive a token via email. If your phone number or email address isn’t correct, please get a hold of your student advisor who can update this information for you.
  • Once you have received a token, enter the digits, and proceed to change your password.
  • Remember to save your username and password securely for future reference.


I have questions about my WTA course.

If you have any questions please contact your tutor, their contact details are available for you on the main page of your Moodle programme site. If you are having issues logging into Moodle for the first time, you can contact your student advisor.

WTA Student Advisors:

Jackie Uerata:  

Yvonne Maru:

Will Helu:

Natalie Freeman:

Tuakura Ford:

Tori Mitchell:

Danielle Marsh:


Woohoo! Wintec a Woo Wellbeing finalist in 2021 HeadFit Awards

Wintec safety and wellbeing champions pose for a photo with their workwell gold accreditation.

Wintec attained a WorkWell gold standard accreditation this year, one of many workplace achievements that has contributed to being a finalist in the 2021 HeadFit Awards. 

Wintec has been named as finalist in the 2021 HeadFit Awards, an event established to celebrate individuals, teams and organisations who demonstrate leadership in areas of workplace mental health.  

Wintec is a finalist in the Woo Wellbeing | Public Sector Workplace of the Year Award, which recognises a public sector workplace that has “demonstrated leadership, innovation and impact in improving mental health within its workplace.” 

The tertiary education provider joins two other organisations in this award category, New Zealand Land Search and Rescue, and Waka Kōtahi - NZ Transport Agency. 

Wintec Health, Safety and Wellbeing Director, Katria Raffan, says the news is the result of teamwork, dedication and a commitment to Wintec’s core values of working together and valuing people.  

“Wintec is committed to supporting and enhancing the hauora and wellbeing of our whānau. The safety and wellbeing of our people is integral to achieving our strategic goals and a core value of our organisation,” she says. 

“To reflect this, we have invested in a holistic health, safety and wellbeing strategy, increasing mental health awareness, support networks and pathways to improve responsiveness and build the capability of our kaimahi [staff] to strengthen mental health and wellbeing.” 

Although supporting mental health in the workplace is always a priority, it has been critical due to Covid-19 alert level restrictions and the detrimental effect they can have on people’s mental health. 

“It has been tough for some of our staff and our students during the lockdowns last year and the one we’ve had recently. Our priority has been to provide support in any way we can, through mental health resources, financial support for our tauira [students], flexible working arrangements and highlighting events such as Mental Health Awareness Week,” Raffan says. 

Wintec Executive Director People and Culture, Katrina Van de Ven, acknowledges the extraordinary effort put in by Wintec’s People and Culture team and the many staff who make continued contributions to pastoral care and health and wellbeing for both staff and students at Wintec. 

“We’ve listened to our staff and because of this, we’ve developed and progressed a range of initiatives to support mental health, safety and wellbeing.  Their voice has been important to evaluate and to prioritise our investment into mental health at Wintec.” 

The initiatives Wintec has developed to increase staff hauora include the establishment of Wintec’s first LGBTQIA+ support group, the Āniwaniwa Alliance, gaining a Workwell Gold Standard accreditation, mental health first aid training for staff, and a new mental health policy. 

The HeadFit Awards are open to all workplaces and staff located in New Zealand, including public and private sector organisations of any type, industry or size.  

The HeadFit Awards finalists are judged on three key primary goals, one of which is how the individual, team, or workplace, supports the Mental Health Foundation as they work to improve mental health for all New Zealanders. 

Winners will be announced at the Headfit Awards Ceremony and Gala Dinner on Tuesday 16 November at Sorrento Park in Auckland. 

Proceeds from the gala awards dinner will be donated to the Mental Health Foundation.