Formal Complaint Summaries
Below you can find summary reports of the formal complaints we have received, including what the complaints were about and what the outcomes were.
2023
Quarter One and Two, 2023
Between January and June, there were 20 formal complaints submitted online or via SEIC.
Of these 20 complaints, 17 have been resolved with just three still awaiting an outcome. Of the 17, 10 were upheld with action taken, three were upheld with no action taken, three were not upheld, and one was withdrawn by the learner.
2022
Quarter One and Two, 2022
Between January and June, there were 26 complaints submitted via the public website form or the Faculty/Deans Office. A total of 19 of these complaints concerned fee disputes, with the majority of these being historic (fees pre-2020).
All but one of these fee complaints were either fully or partially upheld, and fees were waived based on the student/ākonga former or current circumstances (one was withdrawn). Of the five complaints regarding staff, one was upheld, one not upheld, one withdrawn by the student/ākonga, and two remain unresolved at the time of this report. Of the two programme/module complaints, one was not upheld, and one was withdrawn.
Quarter Three and Four, 2022
Between July and December, there were 19 complaints submitted through the public website form or the Faculty/Deans Office.
Half of these complaints concerned a staff member. Three concerned another student and two were related to fee disputes. Half of these complaints were upheld, while six are yet to be concluded. Two were not upheld and two were withdrawn by the complainant.
